DV Cleared EUC/VDI Support Engineer

The successful candidate will have strong experience supporting Windows 10/11, Microsoft Intune, Active Directory and VMware Horizon/VDI environments, ideally within Defence, Government or other highly secure environments., * Provide 3rd line technical support across Windows desktop and EUC environments.

• Support and troubleshoot Windows 10/11 endpoints.
• Administer and troubleshoot Microsoft Intune-managed devices.
• Support Active Directory, Group Policy and user/device administration.
• Provide technical support across VMware Horizon/VDI environments.
• Troubleshoot virtual desktops, desktop pools, user sessions and connectivity issues.
• Support deployment, configuration and troubleshooting of enterprise applications.
• Assist with application packaging and software deployment.
• Investigate and resolve complex endpoint, application and virtual desktop incidents.
• Work with infrastructure, application and security teams to resolve technical issues.
• Maintain technical documentation and follow strict change/configuration management processes.
• Work within secure Government/Defence environments and associated security procedures.

• Active DV clearance
• Strong Windows 10/11 support experience
• Hands-on Microsoft Intune
• Strong Active Directory/Group Policy
• Hands-on VMware Horizon/VDI
• Enterprise application support
• Strong troubleshooting and 3rd-line support experience
• Experience working in secure/enterprise environments

Desirable

• SCCM/MECM
• Microsoft Endpoint Manager
• Windows Autopilot
• VMware vSphere
• Citrix
• PowerShell
• Application packaging
• FSLogix
• Defender for Endpoint
• Defence/MOD/Government experience