Technical Support Engineer

Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you’ll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry.

What You Will Do:

• Provide timely, professional, and effective pre-sales and post-sales technical support to external customers through written communication, phone, and in-person interactions.

• Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non-conformities.

• Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.

• Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work.

• Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.

• Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents., As a Technical Support Engineer, you’ll contribute to the company’s mission of delivering high-quality products and outstanding customer service. Your expertise will ensure the smooth operation of production and enhance the customer experience, supporting the company’s global reputation for excellence. This role is ideal for someone passionate about engineering and eager to grow within a forward-thinking organisation.

A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.

• A solid background in electro-mechanical engineering with excellent problem-solving skills.

• Professional communication skills, with the ability to liaise effectively with a global customer base.

• A methodical and disciplined approach to technical challenges and quality control.

• Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.