1st Line Engineer

• Act as the first point of contact for any questions or queries, completing 1st Line tickets with a high-degree of accuracy and attention to detail
• Ensure all tickets and queries are completed within agreed SLAs
• Carry out hardware and software installations, including setting up printers, routers, PCs and AV equipment
• Escalate any unresolvable issues to more senior Engineers
• Make sure a high-level of customer service is maintained and provided to clients at all times

Our client, a leading IT Service Provider is seeking a keen, enthusiastic and switched-on 1st Line Engineer to join their team on a full-time, permanent basis.

Due to exciting growth plans our client is looking to add a 1st Line Engineer to the team. The successful candidate will have a minimum of 1 years’ experience in a similar IT role, ideally within an MSP although other industries will be considered, where you have gained experience providing a high-level of 1st Line support to client and users.

You will be looking to take the next step in your career with the opportunity to work with a broad range of clients, learning from 2nd and 3rd Line Engineers alongside you., * Previous experience in providing a high-level of desktop, networking and infrastructure support

• Experience with MS technologies - Windows OS, MS 365
• Basic networking fundamentals - LAN, DNS, DHCP
• Active Directory experience
• Excellent communicator, confident liaising with colleagues and clients of all levels both over the phone, via email and face to face

This is an excellent opportunity for a 1st Line Engineer to join a successful business who are leaders within their field.