IT Support Engineer

James Frank Associates

Paddock Wood, UK

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

£28,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Dynamic Host Configuration Protocol Domain Name System (DNS) Local Area Networks Software Deployment Office365

Job description

Act as the first point of contact for any questions or queries, completing 1st Line tickets with a high-degree of accuracy and attention to detail
Ensure all tickets and queries are completed within agreed SLAs
Carry out hardware and software installations, including setting up printers, routers, PCs and AV equipment
Escalate any unresolvable issues to more senior Engineers
Make sure a high-level of customer service is maintained and provided to clients at all times

Requirements

Our client, a leading IT Service Provider is seeking a keen, enthusiastic and switched-on IT Support Engineer to join their team on a full-time, permanent basis.

Due to exciting growth plans our client is looking to add an IT Support Engineer to the team. The successful candidate will have a minimum of 1 years’ experience in a similar IT role, ideally within an MSP although other industries will be considered, where you have gained experience providing a high-level of 1st Line support to client and users.

You will be looking to take the next step in your career with the opportunity to work with a broad range of clients, learning from 2nd and 3rd Line Engineers alongside you., * Previous experience in providing a high-level of desktop, networking and infrastructure support

Experience with MS technologies - Windows OS, MS 365
Basic networking fundamentals - LAN, DNS, DHCP
Active Directory experience
Excellent communicator, confident liaising with colleagues and clients of all levels both over the phone, via email and face to face