VoIP Engineer

• Timely, accurate and positive response and resolution to customer’s technical support needs and questions

• Maintaining an organized database of knowledge, solutions and FAQs for internal utilization.

• Completely and accurately assisting with configured services for customers.

• Properly test and troubleshoot hardware prior to defective return and test returned RMA’s for issues/problems etc.

• Oversight and assistance with provisioning of phones and configuring IP PBXs.
• Provide pre-sales and tier 1 technical support when requested.
• Maintain required technical certifications based on various brand requirements.
• Test new products in a lab environment to determine new markets for growth.

• Create and conduct technical trainings for internal staff, including new products and technology refreshers.

• Manage lab and inventory of equipment assigned to.

Do you have experience in Voice over internet protocol (VoIP) configuration?, * Technical expertise, particularly SIP, VoIP, Networking , Firewalls and Unified Communications

• Experienced using technology to increase efficiency and effectiveness. Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies

• Must be able to provide oversight and direction on custom provisioning needs

• Must be able to manage an internal knowledge-base and internal/external ticketing system

• Previous experience in VoIP and/or telephony or equivalent schooling is preferred, * VoIP: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance