IT Service Delivery Manager

Overview

At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We’re a leading professional services firm, and we’re looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.

Application Deadline: 14 September 2025

Department: IT Support

Location: City, London

Compensation: £74,000 / year

What you’ll be doing

• Lead and develop a geographically distributed IT support team.
• Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
• Oversee incident, problem, and change management, ensuring swift resolutions.
• Act as ITIL lead, embedding best practice across the function.
• Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
• Champion a user-focused service culture and support smooth transitions for new projects and systems.

What we’re looking for

• Proven experience leading a multi-site IT Service Desk or enterprise support function.
• Strong leadership skills, with the ability to coach and motivate technical teams.
• Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
• Track record in managing high-impact incidents and driving continuous service improvement.
• Excellent stakeholder management and communication skills.
• Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).

Benefits

• Hybrid working, with our London City office as your base.
• Transparent pay framework, with salary reviews twice a year.
• 25 days annual leave + 3 days at Christmas (plus option to buy/sell).
• Private medical insurance, pension, income protection, and wellbeing support.
• A flexible benefits scheme - from gym memberships and health assessments to tech and pet insurance.
• A culture that values inclusion, professional growth, and making a positive impact.

Interested? Apply today and help shape how technology empowers our people and clients.

• Proven experience leading a multi-site IT Service Desk or enterprise support function.
• Strong leadership skills, with the ability to coach and motivate technical teams.
• Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
• Track record in managing high-impact incidents and driving continuous service improvement.
• Excellent stakeholder management and communication skills.
• Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).

• Hybrid working, with our London City office as your base.
• Transparent pay framework, with salary reviews twice a year.
• 25 days annual leave + 3 days at Christmas (plus option to buy/sell).
• Private medical insurance, pension, income protection, and wellbeing support.
• A flexible benefits scheme - from gym memberships and health assessments to tech and pet insurance.
• A culture that values inclusion, professional growth, and making a positive impact.

At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We’re a leading professional services firm, and we’re looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.