Presales Support

Presales Support - Westcoast Limited

Join to apply for the Presales Support role at Westcoast Limited. Be among the first 25 applicants.

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

An introductory Presales role with the aim of exposing the successful candidate to the technical aspects of enterprise technology. In this role you will provide essential administrative support within the Presales team and work closely with internal sales and product teams. Using vendor configurators, you will build solution bill of materials to customer specification. Dealing with customers, providing excellent service and working to deadlines are key skills, along with the ability to build relationships and cope comfortably with people over the phone.

Your Day-to-Day Responsibilities Will Include

• Providing accurate responses to customer requests within SLA
• Qualifying customer requests and ensuring all information is provided.
• Becoming the trusted advisor to partners while working closely with vendors and internal sales & product teams.
• Managing configuration tools and processes.
• Interpreting customer specifications and business needs.
• Holding and maintaining relevant technical certifications.
• Influencing partner & customer evaluation criteria and decision making.
• Maintaining knowledge of competitors to strategically position the company’s products and services better.
• Working closely with sales & business development teams, reporting activity back to management and contributing to business strategy where possible.
• Supporting the Sales team in the areas of pricing, tools and training.
• Developing best practice for fulfilling non-standard deals.
• Managing Zendesk workflow.
• Troubleshooting, resolving issues and managing the escalation process.
• Liaising with bid desk to ensure process and communication is maintained.

Is this the role for you?

If you are a problem solver, critical thinker and have a passion for technology, then this role could be for you.

To Succeed In This Role, You Should Have

• A passion for technology and how it works
• Excellent organisational skills
• Advanced communication skills both written and verbal
• Ability to work independently and take initiative
• Positive attitude and work well with a team
• Good knowledge of Word, Excel and mail packages
• Ability to learn quickly and to have a methodical and logical approach

What’s In It for You?

• Growth opportunities: We offer training and development opportunities to help you reach your full potential, including funded apprenticeships, work-based studies and professional qualifications.
• Generous benefits package: 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only - new fully equipped gym available 24/7).
• Wellbeing support: Access to Westcoast wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes and more.
• Community & connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins). Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• IT Services and IT Consulting

If you are a problem solver, critical thinker and have a passion for technology, then this role could be for you., * A passion for technology and how it works

• Excellent organisational skills
• Advanced communication skills both written and verbal
• Ability to work independently and take initiative
• Positive attitude and work well with a team
• Good knowledge of Word, Excel and mail packages
• Ability to learn quickly and to have a methodical and logical approach

• Growth opportunities: We offer training and development opportunities to help you reach your full potential, including funded apprenticeships, work-based studies and professional qualifications.
• Generous benefits package: 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only - new fully equipped gym available 24/7).
• Wellbeing support: Access to Westcoast wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes and more.
• Community & connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!