Interim UX Designer

Who you are

• Can quickly understand complex service journeys
• Designs with empathy and behavioural insight
• Thrives in a fast-moving environment
• Balances quality with pragmatism
• Proven experience in UX / Product Design
• Strong journey and systems thinking
• Experience designing complex service flows
• Ability to simplify high-friction or high-emotion interactions
• Confident working under time constraints
• Experience working in cross-functional product teams
• Proficiency in Figma
• Strong communication skills

Desirable

• Experience in telecoms, utilities, fintech, insurance or subscription services
• Experience designing for both web and native app
• Experience improving retention or reducing contact drivers
• Familiarity with behavioural design principles

What the job involves

• We’re looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app
• You’ll be working on journeys that help customers:
• Self-serve confidently
• Resolve issues smoothly
• Understand their products clearly
• Feel supported during moments of friction
• Stay with us because the experience works
• This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on
• Designing and improving end-to-end service and retention journeys
• Identifying friction points within existing customer flows
• Creating wireframes, journey maps, and prototypes for iterative testing
• Collaborating closely with Product, Engineering, Care and Research
• Designing within existing design system constraints
• Balancing short-term quick wins with longer-term experience improvements
• Presenting work clearly and confidently to stakeholders
• Contributing to design critiques and team collaboration

Within 6 months, you’ll:

• Confidently own and ship improvements to key service journeys
• Learn, grow, and develop your skills as a designer/communicator
• Reduce friction in priority retention moments
• Contribute positively to team critiques and collaboration
• Support the wider design team by delivering at paceLeave behind clear documentation and rationale for future iteration

Contract Details:

• 6 Month Fixed Term Contract
• Location: Salford Quays, Manchester
• Level: Mid and Senior
• Salary: Not provided
• Performance-related bonus opportunities
• Required tool: Figma

• Can quickly understand complex service journeys
• Designs with empathy and behavioural insight
• Thrives in a fast-moving environment
• Balances quality with pragmatism
• Proven experience in UX / Product Design
• Strong journey and systems thinking
• Experience designing complex service flows
• Ability to simplify high-friction or high-emotion interactions
• Confident working under time constraints
• Experience working in cross-functional product teams
• Proficiency in Figma
• Strong communication skills

Desirable

• Experience in telecoms, utilities, fintech, insurance or subscription services
• Experience designing for both web and native app
• Experience improving retention or reducing contact drivers
• Familiarity with behavioural design principles