IT Application Support Analyst - SQL / Azure / Power Platform

Are you an experienced Application Support Analyst with strong SQL skills and experience supporting applications, integrations and data flows within a Microsoft/Azure environment?

Would you like to join a major UK financial services organisation where you’ll support business-critical applications used across Investment Management, Operations, Risk, Finance and Compliance, while gaining exposure to technologies including SQL Server, Azure Integration Services, Power Platform, Snowflake, APIs and Microsoft Dynamics?, This is a hands-on technical support role where you’ll investigate complex production issues, analyse application and data flows, troubleshoot integrations and work closely with business users, developers and third-party technology providers to identify root causes and deliver effective resolutions. The Role

Reporting to the IT Production Support Manager, you’ll support a mixture of internally developed and third-party applications within a complex financial services technology environment.

You’ll work directly with users across the investment management business, helping to ensure critical systems and integrations remain stable, available and performing effectively.

Your responsibilities will include:

• Providing production and application support across business-critical financial services systems
• Triaging and resolving technical incidents, application defects and production issues
• Using SQL to investigate application, database and data-related problems
• Troubleshooting system integrations, APIs, interfaces, data feeds and data flows
• Supporting applications and services operating across Azure and Microsoft technology environments
• Investigating issues involving Azure Integration Services (AIS) and integrated cloud services
• Supporting solutions involving Microsoft Power Platform, including Power Apps and Power Automate
• Working with Snowflake and other data platforms to investigate data-related issues
• Monitoring application performance and proactively identifying potential production problems
• Managing and troubleshooting application configurations and workflows
• Supporting releases, application updates, patches and production changes
• Working closely with internal Development and Infrastructure teams
• Liaising directly with third-party technology vendors and managing issues through to resolution
• Maintaining clear incident, problem and change records

We’re particularly interested in candidates who combine strong application support fundamentals with SQL and modern Microsoft/cloud technologies.

You are likely to have experience across several of the following:

• SQL / SQL Server - confident investigating data and writing SQL queries
• Microsoft Azure
• Azure Integration Services (AIS)
• Power Platform / Power Apps / Power Automate
• Snowflake
• REST APIs and system integrations
• Microsoft Dynamics
• Windows Server
• Oracle
• Power BI
• Excel / VBA
• Application monitoring and alerting tools
• Incident, Problem and Change Management

You don’t necessarily need experience with every technology listed above.

Candidates offering particularly strong SQL and Application Support experience combined with Azure Integration Services and/or Power Platform are strongly encouraged to apply. Financial Services Experience

Previous experience supporting applications within a regulated financial services environment would be highly advantageous.

Experience within any of the following would be particularly relevant:

Experience supporting Iress, XPLAN or similar financial services applications would also be advantageous, but is not essential. About You

You’ll need to be someone who enjoys getting underneath complex technical problems rather than simply logging and escalating tickets.

We’re looking for someone who can:

• Analyse complex application and data flows
• Investigate problems methodically and identify root causes
• Communicate effectively with both technical and non-technical stakeholders
• Take ownership of incidents through to resolution
• Work effectively with developers, business users and external vendors
• Prioritise multiple production issues in a fast-moving environment
• Demonstrate excellent attention to detail
• Work both independently and as part of a collaborative support team

An ITIL qualification or strong practical knowledge of ITIL-based Incident, Problem and Change Management would be beneficial. Why Consider This Opportunity?

This is an opportunity to join a sizeable and established UK financial services organisation with a sophisticated technology environment and significant ongoing investment in its systems and digital capabilities.

Rather than providing narrow application support, you’ll gain exposure to a broad technology estate spanning cloud applications, databases, integrations, APIs, data platforms and business-critical investment systems.

You’ll also work directly with stakeholders across the organisation, including Investment Management, Operations, Risk, Finance and Compliance, giving you excellent visibility of how technology supports a modern wealth and investment management business.