Application Support Analyst

Elevate Technology Group Ltd

Gerrards Cross, UK

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£35,000.0 - £40,000.0

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Data Analysis JIRA Health Informatics Databases Data Security Relational Databases Remote Access Technology Standard Sql SQL Databases

Job description

A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting., You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player., * Providing 2nd line application support to internal users

Managing and resolving incidents and service requests
Investigating application, database, and system issues
Writing and running SQL queries for troubleshooting and data analysis
Supporting Windows based environments and related infrastructure
Working with remote access tools to support users across multiple sites
Documenting fixes, processes, and known errors

Requirements

Proven experience in an Application Support or similar technical support role
Strong working knowledge of SQL and relational databases
Experience supporting Windows environments
Familiarity with service desk and ticketing tools such as Jira
Experience using remote access and support tools
Excellent communication and interpersonal skills

Desirable, Not Essential

Experience supporting applications within healthcare or regulated environments
Understanding of data security and confidentiality best practices

If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.

Keywords: Application Support Analyst, SQL Support, Systems Support, Windows Support, Database Support, Jira, IT Support, Technical Support Analyst, Healthcare IT, Gerrards Cross IT Jobs