IT Technical Manager

Working within the IT Team, this role is a key role to the company as the successful candidate will be responsible for completing an infrastructure transformation and the ongoing maintenance of the current IT estate.The role will be split between technical hands-on work and managerial duties.This is a Windows centric, .NET environment fully deployed into Microsoft Azure. A deep technical understanding of Azure and Office 365 is a required.

You will need to provide colleagues with fast and efficient access to business applications, communication and collaboration tools, you will enable streamlined and innovative ways of working which supports the delivery of excellent levels of service.

We are looking for an immediate start, 40 hours a week and based full time at our Marylebone London office Monday to Friday.The role is varied and offers long term career progression opportunities within the business.

Main Responsibilities

·To provide the business with a highly available and resilient IT environment that meets performance expectations and to ensure appropriate controls, contingencies and DR solutions are in place

·Formulate and drive IT modernisation and continuous improvement initiatives

·Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS)

·Lead the design and delivery of future technical solutions, integrating strategic planning, design, and implementation to help the business and colleagues excel

·Own the hands-on technical management of back office corporate IT infrastructure

·Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPI’s

·Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching and access controls

·Lead security incident response and contribute to major incident management control

·Ensure effective communications outside of the IT team

·Production of an appropriate IT infrastructure strategy that connects the various sections of the business together and delivers stability in the company’s IT infrastructure

·Manage the IT infrastructure including communication

·Collaborate with external vendors and service providers

The ideal candidate will have experience in managing technical infrastructure within a busy commercial environment including the following technologies:

·Extensive experience architecting and managing Microsoft Azure and Microsoft 365

·A strong all-rounder with broad technical skills across multiple disciplines

·Expertise in Microsoft Windows Architecture (Cloud, Server, and Client) and network and firewall technology

·Good understanding of network technologies, with experience managing and operating FortiGate firewalls

·Proven experience with Active Directory/Azure AD, including patch and group policy management

·Cloud native SIEM, SOCs and SOAR

·Windows Server, Windows 11, and Microsoft Application Suite

·Experience with adoption of Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible.

·Mobile Device Management with ManageEngine and Microsoft Intune

·System and solution monitoring technologies

·ITIL v3/v4 practitioner

·Microsoft Teams and 8x8 configuration and infrastructure

Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials and ISO22301.

A proactive thinker, self-motivated, with excellent communication skills and comfortable working with internal and external customers at every level of the business.