Senior Data Scientist - Product Analytics

• Partner with product teams to identify important questions and answer them with data
• Work closely with product managers, designers, and engineers to develop key product success metrics, set targets, measure results and outcomes, and size opportunities
• Design, build, and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and refinement of existing data sources and tables
• Partner closely with product researchers to build a holistic understanding of our customers, our products, and our business
• Influence product roadmap and product strategy through experimentation, exploratory analysis, and quantitative research
• Build and automate actionable models and dashboards
• Craft data stories and share findings and recommendations across R&D and the broader company
• Drive and shape core RAD foundations and help improve how the RAD org operates

Technologies:

• AI
• ETL
• Support
• Looker
• Python
• SQL
• Tableau

• 5+ years of experience working with data to solve problems and drive evidence-based decisions
• Excellent SQL skills and experience applying analytical and statistical approaches to problem solving
• Proven track record of initiating and delivering actionable analysis and insights that drive tangible impact with minimal supervision
• Excellent communication skills, both technical and non-technical, with a focus on driving impact
• Strong growth mindset, sense of ownership, curiosity, and passion
• Experience with a scientific computing language such as R or Python
• Bonus: experience with BI/visualization tools such as Tableau, Superset, and Looker
• Bonus: experience with data modeling and ETL pipelines
• Bonus: experience working with product teams
• Bonus: experience leveraging AI tools to boost efficiency and creativity across the data science workflow

We are Fin, the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market, enabling always-on customer support across service, sales, and ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel with minimal setup and integration. Fin can also be combined with our natively integrated Intercom help desk for one system designed to meet the needs of modern support teams. Founded in 2011, we are one of the fastest growing companies and one of the largest private software companies in the world, with nearly 30,000 global businesses using our products. The Research, Analytics & Data Science (RAD) team uses data and insights to drive evidence-based decision-making and unlock actionable insights about our customers, products, and business. We offer competitive salary and equity, weekday lunch, snacks and a stocked kitchen, regular compensation reviews, comprehensive health and dental insurance, life assurance, open vacation policy, flexible holidays, paid maternity leave, six weeks paternity leave, and MacBooks or other equipment as needed. We work on a hybrid basis and expect employees to be in the office at least three days per week. We value a radically open and accepting culture and are committed to Equal Employment Opportunity.

last updated 34 week of 2026