Forward Deployed Software Engineer

• Drive adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements, and help deliver outstanding results.
• Work hands-on with customer technical teams as a trusted technical expert, coding side-by-side to drive projects to completion.
• Collaborate closely with Sales, Success, and Product teams to create seamless customer experiences, deliver projects successfully, and provide actionable product feedback.
• Contribute to the evolution of our Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements.

Technologies:

• AI
• Support
• JavaScript
• Python
• REST
• Ruby
• Windows

• We want a strong engineering background, preferably in Computer Science, Mathematics, Software Engineering, or Physics.
• We look for experience building a SaaS product with real-world usage; former founders or early startup engineers are a plus.
• We want someone interested in AI/ML who can quickly understand novel problems, capabilities, architectures, trade-offs, and limitations.
• We value strong cross-functional collaboration skills and the ability to work across organizational boundaries.
• We need a strong coder with deep knowledge of at least one high-level programming language such as JavaScript, Python, or Ruby.
• We look for the ability to prototype and ship software quickly while maintaining high quality and a strong focus on business outcomes.
• We want proficiency in using and writing REST APIs to integrate systems effectively.
• We need a strong communicator who can speak effectively with both engineers and non-technical audiences.
• We expect willingness to travel and work on-site with customers to build strong relationships and understand their needs.

We are Fin, the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market, helping businesses deliver always-on support across service, sales, and ecommerce. Built on our own AI models and natively integrated with our help desk, Fin serves nearly 30,000 global businesses. Founded in 2011, we are one of the fastest growing companies and one of the largest private software companies in the world. We offer competitive salary and equity, weekday lunch, snacks, a stocked kitchen, regular compensation reviews, pension matching up to 4%, life assurance, comprehensive health and dental insurance, flexible paid time off, paid maternity leave, 6 weeks paternity leave, a Cycle-to-Work Scheme, and MacBooks as standard. We work in a hybrid model and expect employees in the office at least three days per week. We maintain a radically open and accepting culture, focus on our core values, and are committed to Equal Employment Opportunity.

last updated 34 week of 2026