IT Desktop Support

Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals. Respond to and resolve help desk tickets in a timely and professional manner. Install, configure, and maintain hardware and software systems. Maintain accurate documentation of support procedures, asset inventory, and user guides. Collaborate with IT team members on projects, upgrades, and system improvements. Ensure compliance with IT policies, security standards, and data protection protocols. Escalate complex issues to appropriate internal or external resources when necessary.

2+ years of experience in a technical support or help desk role. Technician in a Mac environment , Apple Store IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). Experience with ticketing systems (e.g., ServiceNow, FreshDesk, Zendesk). Knowledge of cybersecurity best practices and data privacy practices. Proficiency with Windows, Microsoft 365, Azure, Intune, and common business applications. Familiarity with networking concepts, Active Directory, and using remote support tools and users effectively.