IT Application Support

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes and tools to achieve the end results. The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.The shift for this position will be 11am - 8pm Monday - Friday. During the 6 weeks training shift will be 8am-5pmThis is onsite Greensboro Uptime Center daily (not hybrid)

Requirements:2-5 years of experience in performing analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production linesSolid understanding of TCP/IP and networking principlesExcellent customer service / phone support skillsBilingual in English and Spanish is a plusExcellent written and oral communication skillsStrong organizational skillsStrong interpersonal skillsStrong analytical ability to troubleshoot complex problemsSolid Microsoft environment knowledgeDesire to learn and be part of a team

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.