Desktop Support Technician

? Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

? Documents, maintains, upgrades or replaces hardware and software systems.

? Supports and maintains user account information including rights, security and systems groups.

? Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

? Strong communication and customer-service skills.

? Expert knowledge of a variety of the field’s concepts, practices, and procedures.

? Problem-solving and analysis skills.

? Leadership skills.

? Creativity and latitude.

Education/Experience:

? Associate?s degree or its equivalent in the field or a related area preferred.

? 8-10 years? experience.