Data Analyst

As a Customer Experience Analyst, you will be part of a global practice focused on understanding and learning from our customers. You will leverage customer insights to drive business improvements and promote customer-centric decision-making throughout the organization. You will play a pivotal role in boosting customer satisfaction and loyalty by analyzing feedback, identifying areas for improvement, and collaborating with cross-functional teams to develop and implement strategies that enhance the overall customer experience. By combining your strong background in CX/VoC, expertise in data analysis and storytelling, and passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization.

Do you have experience in Statistics?, Do you have a Master’s degree?, * Very technical with marketing background

• Customer segmentation for marketing
• Customer support
• Comfortable with temporary tables in SQL
• Strong skills in Python Pandas and data structures
• Experience with data modeling (regression, NLP).
• Master’s or Ph.D. Degree in a quantitative field preferred, not as important Academic coursework can replace some years of experience, * Degree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field.
• 6+ years of experience in data analytics, data science, or related fields.
• 3+ years of experience in customer experience, customer support, or customer insights analytics.
• Proficiency in crafting compelling stories using complex data sources to provide actionable insights tailored to stakeholders’ needs.
• Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences.
• Experience working with Customer Experience or Voice of Customer Metrics (NPS, CSAT, etc.), surveys, and customer feedback.
• Strong programming skills in Python, R, and SQL.
• Proficiency in data visualization tools (e.g., Tableau, Power BI).
• Proficiency in utilizing statistical analytics techniques.
• Demonstrated ability to work collaboratively with cross-functional teams.

3.33.3 out of 5 stars Remote $85 - $90 an hour - Contract