Manager Business Systems

The Manager, Business Systems, leads the business systems, collaboration platforms, and operational support that enable Enterprise Growth and proposal-development activities. The role serves as the department’s primary business technology liaison, partnering with Information Solutions, proposal leadership, content owners, Human Resources, Identity and Access Management, external consultants, and other stakeholders to translate operational needs into secure, scalable, and user-friendly solutions.

This manager-level role oversees day-to-day platform operations, proposal and RFx workspaces, Microsoft SharePoint, Microsoft Teams, Microsoft 365 tools, workflow solutions, reporting, documentation, user support, training, and consultant lifecycle coordination. The position provides direct supervision to staff, establishes service standards, resolves operational issues, and supports continuous improvement while maintaining appropriate escalation to senior leaders for strategic decisions, enterprise architecture, policy exceptions, or material business risks.

Essential Functions:

Business systems leadership and operational governance

• Manage the Business Services function, including priorities, service standards, operating procedures, escalation paths, workload planning, and day-to-day service delivery.
• Serve as the primary departmental liaison for business systems, collaboration platforms, access coordination, and operational technology support.
• Translate business needs into requirements, solution options, workplans, and recommendations that support timely decisions and effective execution.
• Maintain governance for platform ownership, documentation, permissions, retention, archiving, recurring operations, risks, dependencies, and service issues.

Proposal, RFx, and collaboration platform enablement

• Manage the technology and operating support required for Medicaid, Business Development, Enterprise Growth, proposal, and RFx activities.
• Establish and support Microsoft Teams channels, SharePoint workspaces, collaboration sites, document libraries, templates, and related tools used for active opportunities.
• Coordinate with proposal managers, production, capture planning, content owners, SMEs, consultants, and Information Solutions partners to resolve workflow, access, and technology barriers.
• Support organized, secure, and submission-ready proposal environments by monitoring milestones, requirements, decisions, dependencies, compliance needs, and related risks.

SharePoint, Microsoft 365, automation, and reporting operations

• Oversee the operational health, administration, and continuous improvement of departmental SharePoint, Microsoft Teams, Microsoft 365, workflow, reporting, knowledge-management solutions, site collections, pages, lists, libraries, document sets, wikis, web parts, workflows, alerts, navigation, and templates.
• Coordinate permissions, groups, access requests, ownership, storage, retention, archiving, and technical escalations in accordance with organizational policies.
• Lead or oversee enhancements from intake and requirements through design, testing, implementation, adoption, and support.
• Maintain dashboards, operational reports, process documentation, data definitions, and quality controls that provide useful visibility to leaders and stakeholders

People leadership, service support, and consultant lifecycle management

• Supervise, coach, and develop direct report(s) through clear expectations, feedback, workload planning, cross-training, and development opportunities.
• Establish backup coverage for critical processes and reduce dependency on individual subject-matter expertise.
• Coordinate technology and administrative support for external consultants, including onboarding, access, training, periodic renewals, engagement support, and decommissioning.
• Ensure timely user support, troubleshooting, communication, and escalation for associates, leaders, proposal contributors, and consultants with varying levels of technical proficiency.

Training, adoption, documentation, and continuous improvement

• Plan and deliver onboarding, role-based training, job aids, demonstrations, FAQs, and communications for associates, proposal contributors, and consultants.
• Promote adoption of SharePoint, Microsoft Teams, Microsoft 365, workflow tools, reporting solutions, and departmental operating standards.
• Maintain SOPs, process libraries, technical documentation, requirements, process flows, permission matrices, and knowledge resources.
• Identify opportunities to simplify workflows, improve information accessibility, strengthen solution quality, and increase support effectiveness.

• Bachelor’s Degree in information technology, computer science, information systems, business, or a related discipline; equivalent relevant experience may be considered.
• 3 or more years of experience leading projects, operational workstreams, vendors, consultants, or people.
• ?7 or more years of progressive experience in business systems, platform operations, SharePoint / Microsoft 365 administration, technology delivery, or a related business-technology function.

Other Skills:

• Demonstrated ability to manage business systems, collaboration platforms, and service operations in a deadline-driven business environment.
• Experience administering or supporting SharePoint, Microsoft Teams, Microsoft 365, workflow tools, permissions, document libraries, and collaboration workspaces.
• Experience translating business processes and requirements into practical technology, workflow, reporting, documentation, and training solutions.
• Knowledge of proposal, RFx, healthcare, Medicaid, managed care, corporate development, or similar regulated operational environments preferred.
• Experience with process improvement, change management, user adoption, content governance, taxonomy, metadata, search, retention, archiving, and information management practices.
• Familiarity with Power Automate, Power BI, Power Apps, Copilot or other AI tools, and comparable workflow, reporting, automation, and knowledge-management tools preferred.
• Working knowledge of IT service management, identity and access management, change control, security, privacy, and policy-exception processes.
• Strong written, verbal, presentation, analytical, organizational, stakeholder-management, and people leadership skill.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation’s leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.