Software Development Engineer

• Full-Stack Platform Dev. (25%):
• Design, dev., test, deploy, & maintain scalable, fault-tolerant distrib. systems, backend svcs., & frontend apps. for Zoom Apps, SDK, & platform integrations using Java, Python, JS, TS, Node.js, React, & Vue.js. Code algorithms & business logic for event-driven systems w/ low-latency reqs.
• Build responsive web apps. & UIs ensuring crossplatform compatibility across web, desktop, & mobile.
• Design cloud-native infra. on AWS or equiv. supporting global App & SDK delivery, incl. autoscaling, distrib. caching, worker pools, msg. queuing, & CDN optimization at scale.
• 3rd-Party Integrations & API Dev. (15%):
• Design & implement prod.-grade integrations w/ enterprise platforms requiring OAuth 2.0/OIDC auth. flows, webhook mgmt., real-time data sync., & secure multi-tenant data sharing.
• Architect & maintain backwards-compatible REST APIs & SDKs w/ rate limiting, idempotency, error handling, & dev. docs.

• Ensure reliability through circuit breakers, retry logic w/ exponential backoff, & graceful degradation. Enable dev. partners by solving complex integration challenges & providing tech. guidance. *

• AI & Intelligent Systems Dev. (20%):
• Architect & build prod. AI-powered features incl. frontend UI & UX integrating LLM svcs. w/ prompt engineering, context mgmt., & conversational workflows.
• Design agent-based orchestration systems w/ function calling & tool use patterns.
• Build AI telemetry & governance frameworks ensuring data privacy compliance, audit trails, & responsible AI practices.
• Implement cost optimization & fallback handling for AI svc. degradation. Research & prototype emerging AI tech. to inform product strategy.
• Tech. Leadership & Architectural Governance (20%):
• Lead E2E tech. delivery of complex, multi-quarter projects from initial architecture through prod. deployment.
• Drive architectural decisions on system design trade-offs, tech. selection, & scalability patterns across SDK, Infra., Security, & Product orgs.
• Lead design reviews evaluating components for scalability, security, & maintainability.
• Establish engineering standards incl. API design, coding best practices, automated testing, & CI/CD pipeline design.
• Participate in API governance committees & conduct security design reviews championing secure-by-design principles incl. input validation, least-privilege access, & secrets mgmt.
• Define tech. roadmaps & collaborate w/ crossfunctional stakeholders (Product Mgmt., Design, Security, Infra.) to align implementations w/ business objectives & regulatory reqs.
• System Reliability & Performance Optimization (15%):
• Design & implement observability infra. incl. distrib. tracing, logging, metrics, alerting, & dashboards for incident detection & root cause analysis.
• Debug complex prod. issues involving race conditions, bottlenecks, & cascading failures across microservices.
• Conduct performance profiling, load testing, & capacity planning to optimize utilization & reduce infra. costs while maintaining svc. level objectives. Implement resilience testing & DR procedures ensuring reliability under failure scenarios.
• Mentorship & Collaboration (5%):
• Provide tech. mentorship through code reviews, design feedback, & career dev. guidance.
• Lead knowledge-sharing initiatives incl. tech. documentation & best practice workshops.
• Build consensus on tech. decisions & unblock org. dependencies through clear communication & stakeholder mgmt.

What we’re looking for: Requires a Master’s degree in Computer Science, Electrical Engineering, Information Systems Management, Computer Engineering, a related field, or a foreign equivalent. Must have 2 years of experience job offered or related occupation. Must have 2 years of experience in:

• 2 years of experience in Javascript & Node.js;
• 2 years of experience with Frontend technologies like React/Angular/Vue;
• 2 years of experience with MVC backend technologies like Express/Node.js, Ruby on Rails, Django/Python; and
• 2 years of experience in Web APIs, OAuth APIs, REST APIs.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.

$187,075.00

Maximum:

$228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We’re building a strong team at Zoom, and we’re looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it’s a good fit for your career goals. We continuously review applications, so submit yours whenever you’re ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines