IT Support Technician

We are looking for a reliable, customer-focused, and technically skilled IT Support Technician to assist with day-to-day technology operations across the organization.

This role is centered on end-user support, workstation setup, hardware deployment, account provisioning, and frontline technical troubleshooting for both onsite and remote employees. The ideal candidate is organized, service-oriented, curious about technology, and able to thrive in a fast-paced environment.

This position plays a key role in ensuring employees have a consistent, productive, and well-supported technology experience while also helping maintain IT operational standards and infrastructure processes., End User Support

• Provide Tier 1 technical support for hardware, software, connectivity, and access-related issues
• Troubleshoot workstation, printer, VPN, Wi-Fi, and application access problems
• Support onboarding activities including account setup, password resets, MFA enrollment, and device configuration
• Escalate more complex issues to IT leadership or MSP partners as needed
• Deliver responsive, high-quality customer service and clear communication during issue resolution
• Manage and track support requests through the Jira ticketing system

Laptop & Workstation Deployment

• Configure, deploy, and maintain laptops, desktops, and related peripherals
• Prepare devices for new hires, including:
• Imaging
• Software installation
• Security configuration
• Device enrollment
• User provisioning
• Support hardware refresh cycles and equipment replacements
• Follow and help maintain endpoint deployment standards and procedures

Remote Workforce Support

• Package, ship, and track equipment for remote employees
• Coordinate return logistics for offboarding employees and recovered hardware
• Assist remote users with initial setup and connectivity troubleshooting
• Maintain accurate inventory records for deployed and spare equipment

IT Operations Support

• Assist with endpoint inventory management and asset tracking
• Update and maintain IT documentation, procedures, and knowledge base materials
• Support conference room technology and general office IT setups
• Coordinate with MSPs and vendors for issue resolution and equipment procurement
• Help maintain organized IT storage areas and equipment inventory spaces

Do you have experience in Windows?, * 1-3+ years of experience in IT support, help desk, or desktop support roles

• Experience setting up and troubleshooting Windows laptops and desktops
• Familiarity with Microsoft 365 applications and user account support
• Basic understanding of networking concepts (Wi-Fi, VPN, connectivity troubleshooting)
• Experience supporting remote users preferred

Technical Skills

Working knowledge of:

• Windows 10/11
• Microsoft 365
• Desktop and laptop hardware
• Printers and peripheral devices
• Basic networking and connectivity troubleshooting
• MFA setup and account provisioning
• IT ticketing/help desk systems

Preferred experience with:

• Microsoft Intune or endpoint management tools
• Active Directory / Entra ID
• Device imaging and deployment tools
• Apple/macOS support
• Shipping and logistics coordination for IT equipment

Desired Traits

• Strong customer service mindset
• Organized and detail-oriented approach
• Dependable and responsive
• Strong troubleshooting and problem-solving instincts
• Ability to manage multiple priorities effectively
• Eagerness to learn and grow technically
• Positive, team-oriented attitude, * How many years of experience do you have in IT support, help desk, or desktop support roles?
• Have you supported both onsite and remote users? Please briefly describe your experience.
• Have you worked in a manufacturing environment before? If yes, explain your role.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Kreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Pay: From $60,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance