IT Technician

Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization’s technology infrastructure. In this role, you will deliver exceptional technical support, troubleshoot software and hardware issues, and ensure the smooth operation of computer systems across various platforms. Your proactive approach and problem-solving skills will help keep our IT environment secure, efficient, and responsive to the needs of our users. This paid position offers a fantastic opportunity to develop your expertise in a fast-paced, innovative setting while making a tangible impact on daily business operations., * Provide comprehensive technical support to end-users for hardware, software, and network issues across Windows, macOS, and Linux operating systems.

• Troubleshoot and resolve software problems related to Microsoft Office applications, operating systems, and specialized enterprise software.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance.
• Maintain and support IT infrastructure components such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and network devices like Meraki routers and switches.
• Administer Active Directory, Group Policy Objects (GPO), SCCM (System Center Configuration Manager), and BMC Remedy for user account management and system deployment.
• Assist with network administration tasks including DNS configuration, TCP management, firewall rules, and troubleshooting connectivity issues.
• Support help desk operations using ServiceNow or Jira ticketing systems by documenting incidents accurately and following up until resolution.
• Conduct routine maintenance on servers running Windows Server environments and Linux-based systems to ensure security patches and updates are applied timely.
• Collaborate with team members to analyze system logs, identify potential vulnerabilities or performance bottlenecks, and implement solutions proactively.

Do you have experience in Customer communication?, * Proven experience providing IT support in a fast-paced environment with a focus on desktop support and network administration.

• Strong knowledge of operating systems including Windows (especially Windows 10/11), macOS, and Linux distributions.
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewall setup (including Meraki), and network security best practices.
• Familiarity with enterprise tools like SCCM for system deployment, Active Directory for user management, GPO for policy enforcement, ServiceNow or Jira for incident tracking, and BMC Remedy for service management is highly desirable.
• Ability to troubleshoot hardware components including motherboards, hard drives, RAM modules, printers, mobile devices, and peripherals efficiently.
• Excellent communication skills to explain technical issues clearly to non-technical users while providing outstanding customer service.
• Analysis skills to assess complex problems quickly and develop effective solutions that minimize downtime. Join us as an IT Technician where your technical expertise fuels our success! We’re committed to fostering an inclusive environment that supports your growth while ensuring you have the tools needed to excel in your role.