IT Support Specialist

We’re looking for an IT Specialist with 1-3 years of related experience to support our organization’s systems, vendor relationships, and security operations., Vendor & Ticket Management

• Manage vendor relationships and oversee all support tickets, monitoring progress through completion
• Communicate system failures, outages, and upgrades to staff
• Coordinate quarterly meetings with account managers and leadership to review metrics, tickets, and security posture
• Follow up on recommended security improvements

Reporting & Security

• Handle bi-weekly, monthly, and quarterly reporting across security and IT systems
• Schedule vendor meetings; coordinate quarterly penetration testing and IT security audits
• Participate in Disaster Recovery planning meetings
• Manage vulnerability scans and remediation with appropriate vendors

System Administration

• Serve as administrator for a range of business systems and access platforms
• Partner with HR to onboard and offboard users from appropriate systems in a timely manner

Other Duties

• Travel to company locations as needed to handle onsite needs
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Work Authorization: Must be authorized to work in the United States. Position is not eligible for sponsorship., * 1 to 3 years of related experience

• Bachelor’s degree, or equivalent industry certification
• Strong hardware and software experience
• Great communication skills, with the ability to work effectively with people at all levels of technical proficiency
• Ability to lift and move up to 50 pounds
• Comfortable with occasional travel between company locations

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Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.