Production Support (Informatica/Datastage)

We are seeking an Production Support (Informatica/Datastage) to manage the day-to-day operations of a technology platform. This role involves identifying production issues, creating incident and enhancement tickets, and communicating with development and business operations teams. The position requires leading end-to-end maintenance of production services and ensuring performance SLAs are met., * Lead the end-to-end maintenance responsibility for all production services related to the technology platform.

• Manage the day-to-day operations of the technology platform, including Informatica and Datastage.
• Actively engage in and lead the resolution of production support issues and incidents, taking ownership of escalations.
• Perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
• Conduct root cause analysis and identify mitigations or risks for production issues.
• Ensure production and performance Service Level Agreements (SLAs) are met.
• Create and enhance administrative, operational, and technical policies and procedures.
• Serve as an escalation point for the resolution of unresolved problems, complaints, and service requests.
• Provide on-call support for off-hours and weekends as part of a rotation.
• Work with Technology Infrastructure and Development Testing teams to support releases and upgrades.

Experience: 5+ years of relevant IT experience in roles such as Production Support, ITIL, Release Support, or Technical Implementations.

Technical Skills:

• Proven knowledge of Informatica and/or Datastage.
• Strong operating system knowledge in Unix and Windows, including scripting skills.
• Experience with Oracle, DB2, and PL/SQL query performance tuning.
• Experience with widely used monitoring or scheduling tools.
• Knowledge of event-driven and schedule-driven batch processes.

Preferred Qualifications

• Experience with Splunk, Dynatrace, Kafka, or Python.
• Ability to demonstrate flexibility and navigate ambiguity.

Our organization is a leader in the financial services industry. We are committed to fostering a collaborative environment where technical professionals can thrive. We focus on innovation, operational excellence, and delivering reliable technology solutions to support our business partners and customers.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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