Production Support Engineer

This position is for an operational and engineering support role focusing on messaging middleware. The Senior Production Support Engineer will serve as a key liaison between Production and Development teams. The role involves diagnosing issues in large, multi-datacenter, multi-tiered application environments and providing subject matter expertise on a range of technologies., * Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.

• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and contribute to the design of resilient messaging architectures for low latency and high throughput.
• Develop software solutions to address manual work or inefficient processes.
• Translate business requirements into technical definitions, reference models, and blueprints for deployment.
• Coordinate with application and infrastructure teams during releases and manage implementation tasks.
• Assist with tracking vendor support tickets and work with a team to resolve urgent production issues.
• Participate in on-call support for the production environment.

Education: A degree in computer science or an equivalent field is required., * A minimum of 4 years of programming experience in Perl, Python, Bash, or a C derivative such as C++ or Java.

• 2 to 4 years of experience working in a UNIX/Linux production environment with numerous hosts.
• 2 to 4 years of experience with data structures and databases, including SQL and NoSQL.
• Experience with troubleshooting production applications and participating in an on-call support rotation.

Technical Skills:

• Strong knowledge of protocols such as TCP/IP, SSL/TLS, SSH, and SFTP.
• Proficiency with Linux and Windows operating systems.
• Experience with automation using Ansible.
• Familiarity with Git, Bitbucket, Jira, and Wiki.
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and platform operating systems (Windows, Unix).

Preferred Qualifications

• Experience with HSM support, specifically Utimaco and Futurex.
• Knowledge of general information security concepts.
• Programming experience interfacing with web and backend system interfaces.
• Experience supporting multiple authentication methods, such as Kerberos or SiteMinder.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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