Help Desk Technician

You’ll be the person clients call when things go wrong - and the reason everything goes right. Day to day that means:

• Resolving user issues remotely, by phone, and on-site
• Monitoring networks and catching problems before they become crises
• Documenting everything accurately through our ticketing system
• Managing relationships with clients and vendors who trust you
• Keeping Windows and Microsoft 365 environments running smoothly

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * 2+ years in IT support or a similar hands-on role

• Solid experience with Windows 11, Windows Server 2019-2025, Microsoft Office 2019-2024, and Microsoft 365
• The ability to explain technical problems to non-technical people - clearly and patiently
• A follow-through mentality: you don’t drop the ball
• Reliable transportation and a valid driver’s license (some client travel required)

Already know ConnectWise, MaaS360, Sage 300 CRE, or hold an A+ or Network+ cert? You’ll move to the top of the list., You’re not the type to wait for someone to hand you the answer. You’re curious, organized, and genuinely enjoy helping people. You take pride in your work, communicate well under pressure, and you want to be somewhere your growth actually matters.

Military veterans are strongly encouraged to apply - your discipline and problem-solving mindset are exactly what we’re looking for.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Dental insurance, Attain Technology · Providence, RI · $45,000-$55,000 · Full-Time, * $45,000-$55,000 based on your experience
• Health and dental insurance
• 401(k) with company match
• Paid holidays and PTO
• Intensive hands-on training and mentoring as well as access to an IT training platform for certification test preparation
• A permanent role on a team that values your growth, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan