Technical Support Representative IT

You start your morning with a notification from a customer experiencing a technical issue. While analyzing the situation, you ask the right questions and work step-by-step towards a solution. Not much later, you assist a colleague with a software update and consult with a consultant about a technical question from a client environment. Do you get energized by solving technical problems and interacting with people? Then this role as a Technical Support Employee IT is perfect for you., As an IT Technical Support Employee, you are a vital link between technology and the user. You handle a wide range of inquiries from customers, colleagues, and external partners, ensuring that issues are carefully received and resolved. You know how to convey technical information in an understandable way and keep stakeholders well-informed of the progress.

In addition to resolving incidents, you will assist with software implementations, system updates, and technical changes within client environments. You will also collaborate closely with consultants and other technical specialists to successfully resolve complex issues. Thanks to your analytical skills and service-oriented attitude, you can quickly identify the core of a problem and propose suitable solutions.

No two days are the same. One moment you’re investigating a fault within a server environment, and later in the day, you’re providing support for an installation or answering a technical question from a customer. It’s precisely this variety that makes this role challenging and interesting.

The offer

What to expect.

• A gross salary between €2500 and €3000 per month
• 6 weeks of vacation per year
• Working within an informal organization with short lines of communication
• Lots of room for personal initiative and development
• A committed team with enthusiastic colleagues;
• Regular fun activities like drinks and company outings

• MBO+ working and thinking level
• Demonstrable affinity with IT, software, and installations
• Experience with customer contact and resolving technical issues.;
• Good command of the Dutch and English languages
• Customer-oriented and solution-oriented attitude
• You work independently, but you also function well as part of a team.
• Proactive attitude and stress resistance, Attention: For all our vacancies, you must speak Dutch or English and be allowed to work in the Netherlands. This can be done with a European passport or a valid Dutch work permit.

The company

The organization is active in the IT sector and develops innovative software solutions for clients both domestically and internationally. From a modern work environment in Brabant, they work daily on reliable systems and high-quality services. The combination of technology, customer focus, and collaboration is central to this.

Within the support team, we collaborate closely to provide the best possible customer support. Communication is direct, colleagues help each other where needed, and there’s ample opportunity to share knowledge and further develop yourself. This creates a work environment where initiative is valued and successes are celebrated together.