IT Service Desk Representative

End-User Technical Support

• Act as the primary point of contact for IT issues and requests across the distribution centre, the corporate office, and retail locations in the region
• Diagnose and resolve problems across a range of devices, including desktop computers, laptops, mobile devices, and point-of-sale terminals
• Manage user access across various systems and applications, including provisioning and deprovisioning
• Log all incidents, requests, and resolutions accurately and in sufficient detail within the ITSM platform
• Maintain and update the IT asset inventory according to established processes

Knowledge Management and Training

• Develop and keep current a set of standard operating procedures for common support scenarios
• Deliver practical guidance and informal training to end users on IT tools and equipment, to reduce repeat incidents and improve self-sufficiency
• Produce accessible reference materials and guides that allow users to resolve minor issues independently before escalating

Project and Initiative Support

• Support the rollout of new software, hardware upgrades, and infrastructure changes by contributing to testing, deployment, and user-facing communication
• Work alongside project and business teams to ensure IT implementation timelines align with operational requirements
• Evaluate and provide feedback on new technology tools and solutions as they are assessed for adoption

• Valid driver’s licence and own vehicle
• Professional fluency in English, both written and spoken
• Minimum 2-3 years of experience in an IT support or service desk role
• Solid foundational technical knowledge across hardware and software, with a clear willingness to keep learning
• Demonstrated ability to troubleshoot and resolve end-user issues in a structured, methodical way
• Strong communication and interpersonal skills, comfortable with daily interaction with non-technical colleagues
• A customer service mindset: patient, responsive, and focused on practical outcomes
• Working knowledge of Dutch is a strong advantage, given regular contact with colleagues at the distribution centre
• Exposure to ITSM platforms and familiarity with documenting incidents and resolutions within a ticketing system is a plus
• Experience supporting point-of-sale systems or mobile device management is a plus
• Relevant certifications such as ITIL Foundation, CompTIA A+, or CompTIA Security+ are an advantage
• Associate’s degree or higher in Computer Science, Information Systems, or a related field, or equivalent practical experience

• Monthly gross salary of approximately €4,500, based on an annual gross salary of €54,000 including 8% holiday allowance
• 25 days of annual leave per year on a full-time basis, prorated based on start date
• Pension scheme with the employer contributing 67% and the employee contributing 33%, effective from day one
• Travel reimbursement at €0.23 per kilometre for candidates living more than 15 km from the office, up to a maximum of 50 km per single trip, or 100% of public transport costs via an NS business card
• Generous staff discount on the client’s product range
• Monthly contribution towards a gym membership through a nationwide fitness network
• 7-month temporary contract via Adams Recruitment with a strong prospect of conversion to a permanent contract upon successful completion
• Opportunity to grow within a Global IT Support Team and take on expanded scope over time