Senior IT Support Engineer

• Provide onsite IT support across applications, infrastructure and end-user technologies, ensuring the effective delivery of IT services and an excellent user experience.
• Support the day-to-day operation, maintenance and continuous improvement of IT systems, applications and services, working closely with internal stakeholders and third-party service providers to resolve issues and deliver business requirements.
• Assist with IT operations, cyber security activities, project delivery and technology initiatives, ensuring secure, reliable and efficient IT services across the organisation., IT Support & Operations
• Provide 1st, 2nd and 3rd Line IT support for all end-user technology issues.
• Deliver deskside, remote, and executive-level IT support.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Manage incidents, service requests, and problems in line with agreed SLAs.
• Build, configure, deploy, and maintain laptops, mobile devices, and peripherals.
• Manage onboarding, offboarding, and user lifecycle processes.
• Maintain IT asset inventories and software licensing compliance.
• Support meeting rooms, AV systems, and collaboration technologies.

Microsoft Cloud Administration

• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage Microsoft Entra ID, Conditional Access, Identity Governance, and MFA.
• Configure and administer Microsoft Intune and device management policies.
• Support Microsoft Defender technologies, including: o Defender for Endpoint o Defender for Office 365 o Defender for Identity o Defender XDR o Assist with security investigations, alerts, and remediation activities. o Support Dynamics 365 environments and end-user issues.

Cyber Security & SOC Support

• Support third-party SOC providers with alert reviews, incident updates and remediation follow-up.
• Support endpoint security, patching, and security hardening activities.
• Assist with cyber security audits and compliance requirements.

Networking & Infrastructure

• Support WAN, LAN, Wi-Fi, and firewall technologies.
• Troubleshoot connectivity and network performance issues.
• Manage DNS, DHCP, TCP/IP and network security configurations.
• Work with third-party providers on infrastructure and connectivity incidents.

Project Delivery

• Lead or support IT infrastructure and cyber security projects.
• Coordinate suppliers and stakeholders to deliver successful outcomes.
• Support change, release, and configuration management processes.

• Strong experience providing 1st, 2nd and 3rd line IT support in a corporate environment.
• Strong hands-on administration experience with Microsoft 365, Microsoft Entra ID and Microsoft Intune technologies.
• Proven experience supporting and managing modern Windows endpoints, Apple mobile devices, device builds, endpoint policies, patching and user/device lifecycle activities.

• Strong knowledge of: o Microsoft Entra ID o Microsoft Intune o Microsoft Defender Suite o Exchange Online o Teams o SharePoint Online o Dynamics 365

• Strong experience supporting Microsoft 365 Apps, collaboration tools and common enterprise desktop applications.

• Good networking knowledge including: o TCP/IP o DNS o DHCP o Firewalls o Switches o Wireless networking

• Experience with endpoint management and device security.
• Understanding SOC operations, threat detection, incident response, and vulnerability management.
• Experience working with managed service providers and security service providers.

Essential - Professional

• Excellent problem-solving and troubleshooting abilities.
• Strong customer service and stakeholder management skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience supporting senior executives and leadership teams.
• Strong organisational and project management skills.
• Ability to prioritise workload and work independently., Essential
• Significant experience in IT Operations, Infrastructure Support, or Service Delivery.
• Proven experience supporting Microsoft cloud platforms and enterprise environments.
• Experience delivering IT and cyber security projects.
• Experience working in a corporate or regulated environment, preferably within insurance, financial services or banking.

• Good understanding of working within governed, risk-aware and compliance-focused environments., * Degree in Information Technology, Computer Science, Cyber Security, Networking, or equivalent practical experience. Certification Requirement

• The role requires at least one current and valid certification relevant to IT support, operations, cloud administration, endpoint management or cyber security.

• Relevant certifications may include Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint management, Azure administration, cyber security, infrastructure or IT service management, where supported by appropriate hands-on experience. Preferred Microsoft Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Cybersecurity Analyst Associate
• Microsoft Certified: Identity and Access Administrator Associate

• Microsoft Certified: Security Operations Analyst Associate Acceptable Supporting Certifications

• CompTIA Security+
• CompTIA Network+

• ITIL Foundation Desirable Certifications

• CISSP
• CISM
• CySA+, * Customer-focused and service-oriented.
• Highly proactive and self-motivated.
• Strong analytical and problem-solving skills.
• Security-minded with a risk-based approach.
• Ability to work on-site at the office and support a fast-paced business environment.
• Collaborative team player with excellent communication skills.