PC LAN Technician 1290

• The PCLAN technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.
• Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted.
• This is NOT a remote or telecommuting position. Successful candidate must report to the Duty Post every morning at 8:00 am.
• Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
• Position requires ACJIS Certification (Arizona Criminal Justice Information System) is provided by ADOT and is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our ADOT Enforcement Officers (our ADOT Police for the Public) devices.
• Position will require extensive daily travel.
• Resources will need to have the ability to drive to various locations throughout Central Arizona as needed using ADOT Vehicle. Infrequently, travel with possible overnight stays within AZ may be required for training and coverage purposes.

The PCLAN technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group) These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.

Duties Include:

• Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
• Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC related software and hardware.
• Implements software patches, security fixes, and tests and validates modified system configurations.
• Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitors system reliability and availability.
• Attend section staff meetings.
• Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
• This position will require daily travel to work sites.

• Customer service skills.
• Excellent interpersonal, written and oral communication skills with ability to adjust message to audience.
• Knowledge of Apple devices including iOS and MacOS is a plus.
• Advanced troubleshooting and problem solving skills.
• Excellent self-organization and time management skills.
• Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met.
• Resource will be working in a professional environment and will be held to a dress code standard.
• Position requires ACJIS Certification (Arizona Criminal Justice Information System) is provided by ADOT and is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our ADOT Enforcement Officers (our ADOT Police for the Public) devices.