Senior Hardware Customer Quality Engineer

We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

What you will be doing:

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
• Track Customer quality metrics with regular reporting to the customer and internal management
• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
• Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
• 8+ years of experience in electronics customer quality role
• Customer interface experience critical
• Quickly comprehend technical details relevant to understanding customer complaints
• Excellent proficiency with 8D problem solving tools/methods
• Excellent written and oral communication skills
• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
• Dedicated and able to work with minimum supervision
• Strong leadership skills with experience coordinating teams with multiple disciplines
• Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
• Background with SMT and PCBA manufacturing practices and controls
• Knowledge of electronics reliability standards at the component, board, or system level
• Knowledge of server system hardware and software design, development, architecture, or testing
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you’re creative and autonomous, with a genuine passion for technology, we want to hear from you.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.

You will also be eligible for equity and benefits.

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology-and amazing people. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world’s data-driven innovations.