Help Desk Specialist

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting., * Provide daily supervision and direction to help desk staff

• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Coordinate resolution of hardware/software PC and printer problems, * Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6-8 hours per day)
• Occasional standing, walking, and moving between work areas or office locations
• Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals)
• Visual ability to read screens, documents, and system outputs with or without corrective lenses
• Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• 5 years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting
• Strong communication and problem-solving skills

How you will wow us:

• Prior experience managing help desk operations for DoD, DISA, or DES
• Active Secret clearance required; Top Secret clearance strongly preferred
• Ability to work on-site at Arlington, VA
• CompTIA Security+ or MCSA certification
• Experience leading teams in defense IT support environments
• Familiarity with DoD service level agreements and metrics

This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing., What is your highest level of education?* How many years of relevant years of experience do you have?* Do you have experience supporting DoW (DoD), DISA, or federal defense programs?* Do you have a Security+ Certificate?* Please upload your Security+ Certificate What type of work environment are you looking for?* Are you able to work on-site at Arlington, VA?*

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.

• A robust benefits package:

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!, Our employees embody our core values, and we are looking for others who do too!
• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $70,000.00 - $94,000.00, Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company., NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.