ServiceNow Developer

• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
• Coordinate application and platform upgrades.
• Develop systems integrations and process automation.
• Configure and maintain SLA, catalog items and their associated workflows.
• General support, administration, and maintenance of ServiceNow platform and associated applications.
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Provide over all O&M support for all ServiceNow modules and custom applications based on the release schedule, We are providing Enterprise software support for SharePoint, Power BI and ServiceNow in a growing agency. SDA is committed to the implementation of the full suite of ServiceNow software solutions.

• US Citizen
• Active TS/SCI or TS with SCI eligibility clearance
• Bachelor’s Degree in Computer Science or related field
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
• A minimum of 3-5 years’ experience with ServiceNow administration.
• Experience troubleshooting integration management, security, and application issues.
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
• Demonstrated ability with ServiceNow case, incident, change, problem, request, CMDB and knowledge management applications.
• Experience in custom application development and workflow automation in ServiceNow.
• Experience in configuring and troubleshooting CSM Modules specific to customer poral, catalog items and case management workflows.
• Experience in API integration and troubleshoot API issues.
• Experience in IT service management and ITIL best practice implementation.
• Ability to analyze, troubleshoot and resolve complex software application related problems.
• Ability to work independently under minimum supervision.
• Exceptional customer service skills.
• Good presentation skills and able to interact with the senior executive and managers.
• Applies standard methodology, techniques, procedures, and criteria.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes., While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch ; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

TekSynap, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions .

• Location: Chantilly, VA/Hybrid
• Type of environment: Office
• Noise level: (Low, Medium, High) : Low
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%