Application Support Associate

Under the general supervision of the Application Development and Support Manager, an Information Technology (IT) Manager I of the California High-Speed Rail Authority (Authority), the IT Associate (Application Support Associate) is responsible for the administration and maintenance of Software-as-a-Service (SaaS), Commercial Off-The-Shelf (COTS), and custom applications. The Application Support Associate works with project teams to support the analysis, configuration, and implementation of new and existing SaaS, COTS, and custom solutions. In addition, the incumbent works with other IT staff, business stakeholders, and end users to implement enhancements and integrations; ensures adequate documentation for ongoing application administration, maintenance, and support; and assists with Americans with Disabilities Act (ADA) compliance issues. The incumbent may also provide support, as needed, on a variety of complex IT systems., Are you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California’s history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging and rewarding job opportunity. Please let us know how you heard about our position by taking this brief survey. Completing this survey is not required to be considered for this vacancy., 1. Please describe your experience supporting Commercial Off-The-Shelf (COTS) and Software-as-a-Service (SaaS) applications. Include your role(s) and the types of applications you supported.

1. Please describe your knowledge of the Software Development Life Cycle (SDLC) and provide examples of your experience related to the development and/or implementation of SDLC deliverables.
2. Please describe your experience identifying and troubleshooting a user-reported issue with a software application. What was the problem and what steps did you take to resolve it? NOTE: Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/8/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

While working on-site, the incumbent works in a professional office environment, in a climate-controlled area which may fluctuate in temperature and is under artificial light. The incumbent will be required to use a computer, mouse, and keyboard, and will be required to sit for long periods of time at a computer screen. The incumbent must be able to focus for long periods of time, multi-task, adapt to changes in priorities, and complete tasks or projects with short notice. The incumbent must develop and maintain cooperative working relationships and display professionalism and respect for others in all contact opportunities., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience implementing, configuring, administering, maintaining, and supporting SaaS and COTS applications.
• Experience supporting web application farm architectures and technologies.
• Knowledge of SQL Server or other RDBMS databases, including queries, reporting, and data analysis.
• Experience with troubleshooting integrations across IT applications.
• Experience with project and issue tracking applications such as Jira or similar tools.
• Knowledge of business continuity and disaster recovery programs.
• Ability to analyze and align system capabilities with business needs and deliver solutions.
• Experience working in a team-oriented, collaborative environment.
• Ability to meet business needs through innovative solutions and demonstrate a service-oriented, customer relations-sensitive attitude.
• Ability to prioritize multiple tasks; develop, analyze, or revise procedures; and meet deadlines.
• Ability to solve problems and perform root cause analysis.
• Ability to respond appropriately to difficult situations.
• Ability to produce clear and concise documentation (e.g., system designs, security plans, user instructions, workflows, procedures).
• Ability to communicate clearly and concisely, verbally and in writing, with business stakeholders, technical staff, management, and vendors.
• Ability to exercise good judgment in the performance of assigned responsibilities under general supervision.
• Demonstrate keen attention to detail.
• Display enthusiasm for continuous learning.

Part-time telework is available for this position for California residents based on the requirements of the position and may be discussed during the interview process. Hiring interviews may be available virtually, using teleconferencing or video conferencing options., The State of California offers a comprehensive benefits package that includes health, vision, dental, a retirement pension, a telework stipend if applicable, and an array of other options.