Support Analyst

Join our dynamic team as a Support Analyst and become a vital part of our IT support ecosystem! In this energetic role, you will deliver exceptional technical assistance to users, troubleshoot software and hardware issues, and ensure the smooth operation of our IT infrastructure. Your proactive approach will help maintain high levels of customer satisfaction while supporting diverse operating systems and network environments. If you thrive in fast-paced settings and love solving technical challenges, this opportunity is perfect for you!, * Provide expert technical support to end-users across various platforms, including Windows, macOS, and Linux operating systems.

• Troubleshoot software issues, including application errors, connectivity problems, and system malfunctions.
• Manage computer hardware setups, upgrades, and repairs to ensure optimal performance.
• Support computer networking tasks such as configuring TCP/IP settings, DNS management, VPN access, firewall troubleshooting, and LAN/WAN connectivity.
• Assist with desktop support activities using tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), and Active Directory for user account management.
• Resolve help desk tickets efficiently using ServiceNow or Jira platforms while maintaining clear communication with users throughout the process.
• Administer IT infrastructure components including Microsoft Windows Server environments, BMC Remedy ticketing system, Meraki network devices, and network administration tasks.
• Support mobile device management and troubleshoot issues related to smartphones and tablets.
• Collaborate with team members on network security measures such as firewall rules and VPN configurations to safeguard organizational data.

Do you have experience in Windows?, * Proven experience in providing IT support or help desk services within a corporate environment.

• Strong knowledge of operating systems including Windows (especially Windows Server), macOS, and Linux distributions.
• Hands-on experience with computer hardware installation, maintenance, and troubleshooting.
• Familiarity with networking protocols such as TCP/IP, DNS, DHCP, and TCP troubleshooting techniques.
• Experience managing enterprise tools like SCCM, GPOs, Active Directory, ServiceNow or Jira for ticketing and issue tracking.
• Understanding of network administration concepts including LAN setup, VLANs, VPNs (Virtual Private Networks), firewalls (including Meraki devices), and DNS configuration.
• Ability to analyze complex technical issues quickly and develop effective solutions through strong analysis skills.
• Excellent communication skills to clearly articulate technical information to non-technical users while providing outstanding customer service.
• Knowledge of mobile device support and operating system updates to ensure seamless user experiences across all devices. Embark on a rewarding journey where your technical expertise makes a real impact! We’re looking for motivated professionals eager to grow their skills in a collaborative environment dedicated to innovation and excellence in IT support services.