IT Support Analyst

Join our dynamic team as an IT Support Analyst and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide expert technical support to end-users, troubleshoot hardware and software issues, and ensure seamless operation of our IT systems. Your proactive approach will help maintain high levels of customer satisfaction and operational efficiency. This is an exciting opportunity for someone passionate about technology, eager to solve complex problems, and dedicated to delivering exceptional support across diverse platforms., * Deliver prompt and effective technical support via help desk systems, assisting users with hardware, software, network, and operating system issues.

• Troubleshoot computer hardware components, peripherals, and equipment to identify faults and implement solutions quickly.
• Manage customer support tickets efficiently using tools such as ServiceNow or Jira, ensuring timely resolution and clear communication.
• Support Windows and macOS operating systems, including installation, configuration, updates, and troubleshooting.
• Maintain and support IT infrastructure components such as Active Directory management, DNS configuration, VPN access, firewalls like Meraki or Cisco ASA, and network troubleshooting (TCP/IP, LAN).
• Assist with desktop support tasks including hardware upgrades, computer management via GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy.
• Collaborate with network administration teams to resolve LAN/WAN issues and optimize network performance.
• Support mobile devices and ensure security protocols are followed for all endpoints.
• Document issues thoroughly, analyze recurring problems for root cause identification, and suggest improvements to enhance system reliability.

• Strong knowledge of Microsoft Office applications and proficiency in troubleshooting related software issues.
• Extensive experience with help desk systems such as ServiceNow or Jira for ticket management.
• Solid understanding of computer networking concepts including TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and LAN/WAN environments.
• Hands-on experience supporting Windows (including Windows Server) and macOS operating systems in a corporate setting.
• Familiarity with Active Directory management, user account provisioning, GPOs, SCCM deployment strategies, and computer management tools.
• Ability to troubleshoot hardware components like desktops, laptops, printers, mobile devices, and peripherals effectively.
• Knowledge of Linux systems administration is a plus for supporting diverse environments.
• Excellent communication skills to clearly explain technical issues to non-technical users while maintaining a customer-centric approach.
• Analysis skills to identify patterns in incidents or recurring problems for proactive resolution strategies.

Embark on a rewarding journey where your technical expertise makes a real difference! We’re looking for a motivated individual ready to thrive in a fast-paced environment by providing top-tier IT support that empowers users and enhances operational success.

Pulled from the full job description

• 401(k)
• Health insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance