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Genesys Cloud Engineer

Spectraforce
United States
6 days ago
Apply on leoforce.us
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
leoforce.us

Tech stack

Application Programming Interfaces (APIs) Cloud Computing Computer Telephony Integration Custom Software Salesforce.Com Genesys Data Analytics

Job description

  • Genesys Cloud
  • Workforce Management
  • Requirements Gathering

Deliverables:

  • Gather requirements, design, develop and deploy voice solutions in Genesys Cloud
  • Document call flows
  • Integrate Salesforce.com to enable call-to-case and email-to-case functionalities
  • Build custom APIs for Salesforce integration
  • Troubleshoot complex issues

Requirements

  • 5+ years of Genesys Cloud Architect
  • 3+ years API integration and custom development
  • 5+ years of experience with CX Cloud for Salesforce and CTI Connector products
  • 5+ years of experience with screen-pop functionalities
  • 5+ years of experience with out of box and custom analytics capabilities
  • 5+ years of experience with Workforce Management
  • Ability to deliver the project and operate under tighter timelines

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

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Prepare application

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