Infrastructure Manager II

The primary function of the Infrastructure Manager is to manage overall operational excellence of the IT Zone support team. They will manage and coordinate escalations across various global product teams, accountable for Zone related escalations, and lead global improvement initiatives. They are responsible for supporting team allocations to sites, provide insight on capital spending and expenses to sites, provide budget, forecast and ensure actual spending.

In this role you will:

• Lead IT operations and service delivery across multiple sites and geographic regions, leveraging ServiceNow to manage services and IT assets, ensuring compliance with SOX, ITAR, and other regulatory requirements, and overseeing disaster recovery, audits, security reviews, and operational support.

• Drive business performance, strategic initiatives, and digital transformation by managing budgets, forecasts, and financial targets; leading infrastructure, Cyber, M&A, and expansion-site projects; and advancing operational excellence through Lean, Agile, continuous improvement, and emerging technologies.

• P artner with business, engineering, and technology stakeholders to align IT strategy with organizational objectives, serve as the Voice of the Customer, strengthen business relationships, integrate OT and IT systems, conduct risk assessments, and deliver secure, scalable infrastructure and network solutions.

• Develop people, capabilities, and organizational effectiveness by leading and mentoring teams, driving customer-focused service improvements, delivering global training initiatives, staying current with industry trends, providing on-call support as needed, and performing additional responsibilities as assigned by leadership., We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

• Bachelor’s degree from an accredited institution

• Seven (7) years of relevant IT Leadership experience.

• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee., + ITIL foundations certification

Skills:

Technical Knowledge:

• MS Windows Operating Systems and Microsoft Office Suites (PowerPoint, Excel, SharePoint, Outlook)

• IT infrastructure - PC’s, network, servers, storage, phone systems

• IT Service Management (ITIL) - asset management, incident management, request fulfilment, problem management, and change management

Soft skills:

• Proven ability to successfully manage a team of co-located/remote employees

• Makes good decisions based upon a mix of analysis, experience, global and cultural factors, and judgment

• Experience in dealing with senior leaders within an organization

• Ability to establish and maintain open and candid relationships with employees and customers

• Ability to lead IT initiatives across the organization

• Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation

• Leadership experience in managing challenging personnel issues.

• Core Competencies & Continuous Improvement: Demonstrate sound judgment, empathy, accountability, conflict resolution, and communication tailored to diverse audiences. Apply continuous improvement practices to drive operational excellence.

The expected annual salary range for this role is $130000 - $190000 a year.