Network Services Technician

Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC’s information technology., Assist with network maintenance and overall network stability by:

• Performing daily operations and monitoring a wired and wireless network.
• Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades.
• Identifying trends, recommending and implementing corrective measures, and documenting action taken.
• Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems.
• Assisting with analysis and monitoring of network activities to ensure optimal network operation.
• Helping install and improve network infrastructure to include fiber, cabling, and equipment.
• Maintaining network documentation and wiring documentation pertaining to the network systems.
• Helping maintain an inventory of network equipment and parts.
• Assisting in the maintenance of phone and voice mail systems.
• Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering.

Network Infrastructure Support COCC learning environment by:

• Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses.
• Identifying, suggesting, and implementing improvements to systems and network environment.
• Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC
• Provide technical assistance for existing and new building facilities in the support of future technologies.
• Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities.
• Performing network maintenance during designated maintenance windows.

Network Projects As part of the networking team, evaluate and implement projects aimed at sustaining the following:

• Crestron programming and connectivity
• Wireless and Wired Network Configuration, Troubleshooting, and Support.
• Utilizing Network Monitoring tools
• Firewall Monitoring
• Network Documentation
• Power / UPS Management
• Phone and Voice Mail Support
• Open Community Wireless Network Support
• Residence Hall Network Troubleshooting and Support
• Outlying Campus Support.
• Network Support of Outside Services
• AV Switch and Equipment Programming and Configuration.
• Network Cabling Installation, Troubleshooting, and Documentation., 7. In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write). (Open Ended Question)

1. • Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans’ preference in this recruitment process, you must upload either your DD214 and 215 (215 if applicable) or your certification that you expect to be honorably discharged from the military within 120 days. You will have the opportunity to upload the document(s) in the next step of this application process. If you have questions about what document(s) to provide, email MyHR@cocc.edu. + Yes, I am a veteran. + No, I am not a veteran.

2. If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position. (Open Ended Question)

3. • COCC employees must work and reside in the state of Oregon. Are you currently residing in, or willing to relocate to, the state of Oregon by the start date of this position? + Yes, I currently reside in or will reside in the state of Oregon by the start date of this position. + No.
4. • The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for employment purposes. To be considered, applicants must already be authorized to begin work in the United States, be able to arrive in the country, and maintain work eligibility without the College’s sponsorship or support. Are you currently, or will you be, authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College’s sponsorship or support by the position’s start date? + Yes, I am already or will be authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College’s sponsorship or support by the position’s start date. + No.
5. • Background checks are required for all employees of COCC. Should an offer of employment be made and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-4-0. Please indicate here if you will provide consent to the criminal history check when requested by the College. + Yes, I will provide my consent when requested. + No, I will not provide my consent when requested.

Required Documents

Required Documents

1. Resume/Vitae
2. Cover Letter
3. College Transcript 1 (unofficial)

Optional Documents

1. College Transcript 2 (unofficial)
2. US Military DD 214
3. License or Certification

Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• A strong understanding of Network Topology and client connections to the network is required.
• This individual blends strong interpersonal skills with excellent technical ability.
• Ability to perform classroom AV installs and programming.
• Understand the issues involved with administering and maintaining educational infrastructure, including network connectivity, Internet access, wireless access, etc.
• Ability to provide input in making decisions regarding changes to the network such that interruptions are rare, generally planned, and brief.
• Ability to review and evaluate the College networks and make recommendations.
• Ability to gather information from other ITS staff to obtain information regarding potentially related problems to network systems.
• Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc.
• Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools.
• Ability to work with Network and Communication Service providers and ITS technical support staff.
• Knowledge monitoring and maintaining routers, switches, and other networking devices.
• Ability to support outside agencies telecommunications needs as defined by contractional agreements with COCC.
• Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.

Ergonomic Requirements Working hours will include early and late hours with possible weekend work, coverage for emergency outages during off hours, and residence hall support. Work is conducted in an ordinary office, mostly sitting. A computer screen is used approximately 75% percent of the time. All individuals are required to be able to perform essential functions without significant risk of injury or to otherwise demonstrate or explain how they can perform the essentials listed above. Physical dexterity and movement of equipment and wiring capability are frequently expected. Minimum Requirements Education

• Associate’s degree in a technology-related field or equivalent experience., * Three years of experience with network infrastructure activities such as monitoring and configuring network routers and switches, programming room control systems, and supporting network infrastructure.
• One year of experience working in an enterprise and/or production technology environment, providing complex end-user support.

Other

• Valid Oregon Driver’s license, and the ability to meet the College requirements to drive campus vehicles; or the ability to obtain within 30-days of employment.

Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process. Preferred Qualifications Education

• Bachelor’s degree in a technology-related field or equivalent.

Experience

• Greater than three years of experience with networking infrastructure activities.
• Experience with wiring network infrastructure including types of wiring categories., This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting., + No High School Diploma or GED

• High School Diploma or GED
• Professional Certification or License (not a degree)
• Associates Degree
• Bachelor’s Degree in Progress
• Bachelor’s Degree
• Master’s Degree in Progress
• Master’s Degree
• Ph.D in Progress
• Ph.D
• Ed.D in Progress
• Ed.D
• J.D.
• M.D
• Other Doctorate Level Degree 2. * Please describe how you meet the minimum three (3) years’ experience with network infrastructure activities such as monitoring and configuring network routers and switches, programming room control systems, and supporting network infrastructure. (Open Ended Question)

1. • Please describe how you meet One (1) year experience working in an enterprise and/or production technology environment, providing complex end user support. (Open Ended Question)
2. • Please describe your professional network administration experience. Specifically, identify the roles and approximate dates in which network administration was a primary responsibility of your position, rather than an incidental responsibility. For those roles, briefly describe the network infrastructure you were responsible for managing (e.g., switches, routers, firewalls, VPNs, wireless, DNS/DHCP, VLANs, routing, monitoring, etc.) and the types of administration you performed. (Open Ended Question)
3. • We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process. + I meet all minimum requirements (education and experience) listed for this position. + I do not meet the minimum education degree requirement(s). + My degree is not in the required stated area(s). + I have less than the minimum years’ experience in the area(s) required.
4. • As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.