Enterprise IT Operations Engineer

• Serve as the highest level technical escalation point (Tier 4) for complex infrastructure, security, and operational issues
• Troubleshoot and resolve critical incidents affecting enterprise systems, connectivity, and end users
• Act as the technical SME across IT operations, networking, security, cloud, and endpoint management
• Support service desk and operations teams while partnering with leadership on major technical issues and initiatives
• Drive operational excellence through documentation, process improvement, and automation opportunities

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• 5+ years of experience in IT Operations, Service Operations, or Infrastructure Support
• 3+ years serving as a technical lead or escalation point for critical incidents
• Strong hands-on experience across:

? IT Operations / Service Operations

? Network Infrastructure & Connectivity

? Security Operations (SecOps)

? Cloud and On-Prem Environments (AWS preferred)

• Ability to troubleshoot and resolve complex enterprise-wide technical issues independently
• Experience supporting organizations with security and compliance frameworks such as SOC 2, ISO 27001, or similar - AWS Administration experience
• Experience participating in audits and compliance initiatives
• Manufacturing industry experience
• Experience leveraging AI and automation tools (Microsoft Copilot, ChatGPT, workflow automation tools) to improve operational efficiency
• Advanced documentation and diagramming skills (Visio, knowledge bases, SOP creation)