Salesforce Support Engineer

Tipo De

Barcelona, Spain

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

€42,000.0 - €60,000.0

Working hours

Regular working hours

Job source

www.adzuna.es

Tech stack

Applications Architecture Big Data Cloud Computing Software Debugging Load Testing Log Analysis Release Management Copado Salesforce.Com Simple Object Access Protocol (SOAP) Datadog Apex Code

+9 more

Indexer Git Salesforce Object Query Language (SOQL) Bitbucket Sumo Logic (Software) Front End Software Development Splunk Marketing Cloud Servicenow

Job description

Hypothesis-driven debugging with incomplete information and time pressure
Clear written communication with clients while an incident is still open
Sound judgment on when to escalate and when to keep investigating
Comfort switching between initiative work and interruptions
Genuine autonomy working with teams across time zones

Requirements

Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
Log analysis and error correlation across multiple systems Strongly preferred
Sumo Logic or an equivalent observability tool (Splunk, Datadog)
Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
Salesforce CLI and SFDX
Large Data Volumes: data skew, indexing, governor limits at real scale
Performance and load testing experience (Scale Center, Scale Test, or equivalent)
ServiceNow or a comparable ITSM platform Nice to have
Marketing Cloud, Experience Cloud
AI-assisted development tooling
Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits & conditions

Salesforce certification program with bonus opportunity
Co-working spaces and offices for collaboration
Team activities
Flexible PTO policy
Healthcare
Paid sick leaves, parental leaves, and volunteer days Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.