Head of IT

Lead & Develop

• Lead, coach and develop a high-performing IT team.
• Build a culture of accountability, collaboration and continuous improvement.
• Attract and retain exceptional technical talent.
• Develop a scalable IT structure, succession plans and clear technical career paths.

Technical Leadership

• Own and evolve our hybrid cloud and on-premise infrastructure.
• Oversee our Apple and Windows estate, including JAMF, Intune and Apple Business Manager.
• Lead Microsoft 365, Google Workspace, Entra ID, SSO and identity management.
• Act as the senior escalation point for complex infrastructure, networking, security and systems issues.
• Own infrastructure security, patching, disaster recovery and resilience.
• Set high technical and architectural standards across internal teams and suppliers.

Business & Commercial

• Develop and deliver an IT strategy aligned to business growth.
• Build a proactive, high-performing service model across HQ and our retail estate.
• Manage technology partners and suppliers, ensuring strong commercial and operational performance.
• Introduce meaningful KPIs and OKRs focused on business impact, automation and user experience.
• Lead major technology change, migrations and rollouts with minimal business disruption.

Technology Adoption

• Make IT a trusted business partner across the organisation.
• Improve technology adoption through education, self-service and clear communication.
• Ensure technology supports the pace of the business, particularly during critical trading periods.
• Continuously identify opportunities to modernise, automate and improve.

We’re looking for a hands-on, commercially minded Head of IT to lead and transform our technology function as we continue to scale as a leading UK women’s fashion retailer. This is a senior leadership role for someone who has come up through a strong technical engineering background and can move seamlessly between hands-on technical problem-solving and strategic leadership. You’ll lead our IT team, modernise our technology estate and ensure we deliver a secure, scalable and exceptional technology experience across our HQ and growing global retail network. You’ll be comfortable troubleshooting complex infrastructure one minute and presenting technology strategy to senior leadership the next., * Senior IT leadership experience within a complex, fast-paced £250m+ business, ideally retail, e-commerce or consumer.

• Strong technical roots, having progressed through engineering roles such as Infrastructure, Network, Systems or Cloud Engineering.
• Experience managing multi-site and/or international technology environments.
• Strong understanding of the demands of retail and customer-facing technology.

Technical

• Cloud & virtualisation
• Microsoft 365, Google Workspace & Entra ID
• JAMF, Intune & Apple Business Manager
• Networking, VPN, SD-WAN, firewalls & Wi-Fi
• Security, disaster recovery & infrastructure resilience
• PowerShell, Bash or Python scripting is a plus.

The Person

• Technically credible - you can challenge engineers, consultants and suppliers.
• Commercially pragmatic - you know when to push for the best solution and when to move quickly.
• A strong leader - you build, motivate and develop great teams.
• A problem solver - calm, hands-on and comfortable with complexity.
• A great communicator - able to turn technical detail into clear business outcomes.
• Proactive and ambitious - always looking for ways to improve, automate and modernise.

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)

• A day off to celebrate your birthday.

• Pension Scheme

• Group Life Insurance

• Employee Assistance Programme (EAP)

• Length of Service Award

• Refer a Friend Scheme

• Staff uniform for retail employees

• Generous Staff and Friends and Family Discount

• Annual Volunteer Day

• Cycle to Work Scheme

• Tech Scheme

• Eye Care Vouchers

• Real Living Wage Employer

• Employee led committees

• Social events and biannual parties

• Enhanced maternity and paternity package after 2 years of service.

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, Manchester, Bath & Harrogate and concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.