Administrative Specialist, User Account Management / Key Management

• Providing personal user accounts to grant access to the BFDN for all employees, volunteer firefighters, and members of aid organizations
• Processing and documenting user account actions in the ticketing system
• Reviewing and optimizing Active Directory (AD) content to ensure efficient rights management
• Designing and refining authorization concepts for Active Directory and Exchange
• Implementing quality assurance measures in the area of user account management
• Assisting with the receipt and processing of requests to create, modify, and delete user information related to the electronic key (Key)
• Working from home is possible after a successful probationary period and by mutual agreement, The Berlin Fire Department offers free admission to public swimming pools operated by the Bäderbetriebe as part of its sports promotion program, as well as the opportunity to engage in one hour of exercise per week during work hours. Working for the Common Good

Your commitment saves lives, prevents damage, and strengthens Berlin’s sense of safety. Every decision-whether visible or behind the scenes-makes the city a better place to live and more resilient. Professional Onboarding

To ensure a successful start, new employees are systematically trained by an experienced team, receive individualized support, and are assisted with any questions at any time. Diversity

We value diverse life paths, cultures, and identities because they strengthen our team and make it more innovative. We don’t just accept diversity-we actively promote and protect it. A Collaborative Work Environment

We enjoy a collegial work environment in a competent and friendly team equipped with modern IT infrastructure (including Wi-Fi). Work-Life Balance

Whether it’s working from home, part-time work, flex time, or a sabbatical-the State of Berlin offers flexible work models that help you successfully balance professional and personal responsibilities in every stage of life.

• Completed relevant vocational training as an IT specialist - system integration
• or comparable qualifications through equivalent skills, knowledge, and experience

Technical Skills:

• Knowledge of the IT processes used by the Berlin Fire Department
• Knowledge of Active Directory (permissions, group policies)
• Knowledge of standard MS Office software and IT management tools
• Proficient use of the Helpline ticket and inventory management program
• General software, hardware, and network knowledge
• Knowledge of IT management tools (Hyena, Configuration Manager console)
• Proficiency with common operating systems, system-related software, and hardware components
• Knowledge of and confident application of the legal aspects of IT use (ergonomics, accident prevention regulations, relevant regulations), as well as the GDPR and internal security standards
• Confident use of the Berlin Fire Department’s access control system software

Sports Activities, * recognized language certificate demonstrating German proficiency (at least C1)

The complete application documents must be submitted in German or as a German translation. For foreign educational qualifications, proof of equivalence to a German degree must be provided.

The Berlin Fire Department is the oldest and largest professional fire department in Germany. With approximately 6,000 employees and about 1,500 members of the volunteer fire departments, we are committed every day to providing fast and reliable assistance to people in need. Behind every operation is a strong team. In addition to our emergency responders, colleagues in administration, technical services, IT, and training also play a key role in ensuring that the Berlin Fire Department remains effective.

Diversity makes us strong. We nurture talent, facilitate professional development, and open up exciting opportunities in a forward-looking environment.