MarTech IT Supervisor

To serve as the technical owner and operational driver of AB Living Group and SHA’s Marketing Technology ecosystem, ensuring seamless connectivity between Sales, Marketing, CRM, and E-commerce platforms. This role transforms business needs into scalable technical solutions, leveraging integrations, automation, data management, and AI-enabled development practices to enhance commercial performance and operational efficiency., A hands-on technology leader responsible for building, optimizing, and maintaining the MarTech infrastructure that powers customer acquisition, engagement, and conversion. This is not a purely managerial role; it requires direct involvement in platform administration, integrations, troubleshooting, and solution implementation while coordinating specialized vendors and development partners when needed., * Own and administer HubSpot across Marketing Hub, Sales Hub, CRM, workflows, automations, reporting, and data governance.

• Manage Shopify operations, including storefront functionality, applications, themes, checkout processes, and data flows.
• Serve as the first point of contact for technical issues across the MarTech ecosystem, ensuring platform reliability and performance.

1. Integrations, Automation & Data Flow

• Design, implement, and maintain integrations between HubSpot, Shopify, and internal or third-party systems using APIs, webhooks, and middleware solutions.
• Develop automations that eliminate manual processes, improve efficiency, and enhance data accuracy.
• Ensure reliable and secure data flow across Sales, Marketing, E-commerce, analytics, and business systems.
• Maintain technical documentation, integration mappings, and platform standards., * Partner closely with Sales and Marketing teams to understand business objectives and translate them into practical technical solutions.
• Convert commercial and operational requirements into scalable system configurations and workflows.
• Ensure all MarTech initiatives align with corporate IT architecture, security standards, and data governance policies.
• Prioritize and deliver a continuous roadmap of platform enhancements and optimization initiatives.

1. Technology, Data & AI Enablement

• Leverage AI tools and modern development technologies to accelerate implementation, troubleshooting, and solution delivery.
• Support AI-driven automation initiatives that improve customer engagement, operational visibility, and decision-making.
• Promote data integrity, system reliability, and responsible use of AI technologies within the MarTech environment.
• Identify opportunities to enhance business performance through automation, analytics, and emerging technologies., * Coordinate external developers, agencies, and technology partners involved in MarTech initiatives.
• Define technical requirements, review deliverables, and ensure adherence to quality standards and timelines.
• Monitor vendor performance, service levels, project execution, and associated costs.
• Escalate risks and proactively resolve technical or delivery challenges.
• Identify inefficiencies and opportunities to improve customer, sales, and marketing processes through technology.
• Design scalable solutions that support the growth of AB Living and SHA’s commercial operations.
• Drive a culture of continuous improvement, innovation, and operational excellence through technology.

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Marketing Technology, or a related field.
• 3-5 years of hands-on experience managing and configuring HubSpot, Shopify, or similar CRM and E-commerce platforms.
• Proven experience designing and implementing integrations through APIs, webhooks, middleware, or automation tools.
• Experience working directly with Sales and Marketing stakeholders to deliver business-focused technical solutions., * HubSpot certifications and/or Shopify development training.
• Experience with Zapier, Make, MuleSoft, or similar integration platforms.
• Experience utilizing AI tools such as OpenAI Codex, Claude Code, or similar technologies.
• Previous experience supporting hospitality, wellness, luxury, residential, or customer-centric businesses.

You will play a critical role in shaping the technology ecosystem that powers one of the most innovative groups in hospitality, wellness, and elevated living. By connecting platforms, automating processes, and enabling data-driven decision-making, you will help create seamless experiences for customers and teams while supporting the continued growth of AB Living Group.