IT Operations Manager

networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.Key responsibilitiesLead, develop and mentor the IT Operations team across infrastructure, networks, service desk and supportOversee day-to-day IT operations, ensuring reliable, secure and resilient servicesManage incident, problem and change processes in line with ITIL principlesMonitor and improve service performance, including SLAs, KPIs and customer satisfactionSupport business-critical platforms, including D365 and other core systemsManage third-party vendors and service providers to meet delivery expectationsWork closely with business and technical stakeholders to align IT services with operational needsContribute to IT strategy, delivery planning, governance and continuous improvementAbout youYou’re a confident, collaborative IT leader

with strong experience in complex operational environments.EssentialProven experience leading IT operations, infrastructure and service delivery teamsStrong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administrationExperience with ITIL-aligned incident, problem and change managementStrong supplier, risk and budget management experienceExcellent communication, analytical and problem-solving skillsAbility to translate technical issues into practical business outcomesDesirableExperience in healthcare, life sciences or another regulated environmentKnowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials PlusExperience in multi-site environmentsExposure to Microsoft D365 supportDegree in Computer Science or related fieldProject management and/or leadership qualificationOn offer Salary up to 90,000Hybrid working - office based in CorshamEnhanced annual leave package

DescriptionIcon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.We’re looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.The roleYou’ll lead IT operations across the UK, overseeing infrastructure, increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years’ service)Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing supportAccess to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)Life Assurance - 10 x your annual salary (max of 300,000)Please note any direct and third-party applications you receive shall be sent through to Roxy Law.Robert Half Ltd acts as an employment business for