Onsite Desktop Support Technician - Savannah, GA

Insight Enterprises is seeking a Desktop Support Technician to support our large aerospace client, in Savannah, GA. This is an excellent opportunity to join a dynamic IT support team providing white-glove service and hands-on technical support in a fast-paced enterprise environment.

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Responsibilities

• Provide onsite desktop support for end users in a large enterprise environment.

• Unpack, install, configure, and test desktops, laptops, operating systems, software applications, printers, scanners, and other peripherals.

• Support a world-class aerospace environment

• Perform hardware refreshes, deployments, and break/fix support.
• Troubleshoot and resolve hardware, software, operating system, printer, and networking issues.
• Manage and resolve support tickets while maintaining excellent customer service.
• Conduct remote and onsite troubleshooting to diagnose and resolve technical issues.
• Guide users through technical solutions using clear, step-by-step instructions.
• Customize desktop applications and configurations to meet business needs.
• Document technical issues, resolutions, and support activities.
• Escalate unresolved issues to appropriate support teams when necessary.
• Follow up with users to ensure timely issue resolution and customer satisfaction.
• Assist with technical documentation, knowledge base articles, and support procedures.
• Deliver a high-touch, white-glove support experience for end users.

• 3-5+ years of Desktop Support, Technical Support, or Help Desk experience.

• Experience installing, configuring, and supporting:

• Windows operating systems
• Desktop and laptop hardware
• Printers, scanners, and peripherals
• Software applications

Experience performing hardware deployments, refreshes, IMACs, and break/fix activities.

Experience working directly with end users in a customer-facing environment.

Strong troubleshooting skills across hardware, software, operating systems, and basic networking.

• Working knowledge of Windows, macOS, and Citrix virtual desktop environments.

• Understanding of enterprise IT environments and support protocols.
• Ability to perform remote troubleshooting and provide clear technical guidance.
• Excellent communication, organization, problem-solving, and multitasking skills.
• Customer-focused mindset with a strong sense of urgency.

Preferred Qualifications

• Citrix experience.
• ServiceNow experience.
• Microsoft Intune experience.
• Experience supporting Microsoft Office and enterprise software applications.
• Knowledge of network security practices, endpoint protection, and antivirus solutions., * Must be able to pass an extensive background check, credit check, and drug screening.
• Due to the nature of the client environment, only U.S. Citizens can be considered.
• Must be able to work onsite in Savannah, GA.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!