Tier 1 Desktop Support

• Create, modify, and deactivate user accounts
• Perform password resets, name changes, group management, and licensing updates
• Manage and resolve Tier 1 support tickets

Provide basic support for Microsoft 365 applications, including:

• Outlook and Exchange
• Microsoft Teams
• SharePoint
• OneDrive
• Microsoft Entra ID

Troubleshoot common Windows issues, including:

• Login and access issues
• Windows updates
• System health checks
• Software installations
• Audio/video issues
• Equipment, peripheral, and accessory troubleshooting
• Assist users with basic hardware and software questions
• Document troubleshooting steps and resolutions within the ticketing system
• Escalate issues requiring additional technical support
• Learn additional systems, applications, and support processes as knowledge of the environment grows
• Support basic user management within business applications as needed

• 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support environment preferred
• Basic understanding of user and account administration
• Experience supporting Windows environments
• Familiarity with Microsoft 365 applications and services
• Basic knowledge of Microsoft Entra ID/Azure AD
• Strong troubleshooting and problem-solving skills
• Strong communication and customer-service skills
• Ability to manage multiple support tickets and prioritize requests effectively
• Ability to learn new systems and processes quickly

Preferred Experience:

• Experience with a Help Desk or Service Desk ticketing platform
• Exposure to Microsoft Entra ID/Azure AD administration
• Experience with Exchange, Teams, SharePoint, or OneDrive support
• Exposure to Dynamics 365 is a plus, but not required
• Experience supporting remote users and distributed environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.