COPY - Overnight Shift T1 NOC Help Desk - Tampa

An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.

• 2+ years of experience within a helpdesk environment
• Good understanding of network troubleshooting to include connectivity and latency
• Understanding of ports, protocols, IP addresses
• Basic Windows and Linux commands
• Excellent communication and customer service skills

1st Half of the Week - 2nd Shift

• Sunday: 7:00 PM - 7:00 AM

• Monday: 1:00 PM - 11:00 PM

• Tuesday: 1:00 PM - 11:00 PM

• Wednesday: 1:00 PM - 11:00 PM

Weekend 2nd Shift

• Friday: 1:00 PM - 9:30 PM

• Saturday: 7:00 AM - 7:30 PM

• Sunday: 7:00 AM - 7:30 PM

• Monday: 1:00 PM - 11:30 PM

Training Schedule

• Monday through Friday

• 3:00 PM - 11:00 PM

• Typically three weeks in duration - Physical security experience (access controls, CCTV, cameras, etc)
• Data center experience
• IT certifications (A+, Network+, Security+)