Walton Classroom Tech Support

Summary of Job Duties:The Classroom Technology Support Technician provides frontline support for classroom technology in WCOB, WJWH, RCED, JBHT, BREW, and the McMillon Studio in HAPG. This is a hands-on role ideal for current university students who are reliable, tech-savvy, and comfortable assisting faculty and instructors in live classroom settings.

Technicians are responsible for ensuring technology in classrooms functions properly and for providing in-person assistance with audiovisual, projection, and computer systems when issues arise. Full training and ongoing support will be provided - no prior technical experience is necessary, just a willingness to learn and the confidence to help on the spot.

Hours of Operation: *Monday, Wednesday, Friday: 7:00 AM - 8:45 PM *Tuesday, Thursday: 7:30 AM - 8:45 PM *Optional: 1 Saturday per month to support Walton professional program classes, *Respond promptly to in-class technology issues during scheduled hours *Troubleshoot common classroom technology problems (e.g., projectors, classroom PCs, microphones, and display systems) *Assist instructors in operating AV or computing equipment *Perform basic checks of classroom tech setups to ensure functionality before and between classes *Communicate unresolved technical problems to full-time support staff or escalate as necessary *Maintain a professional and helpful presence in classroom environments *Document incidents and support activities using provided reporting tools *Provide front office reception support *Support faculty and staff computers including new setup and troubleshooting existing issues as they arise *Other duties as assigned

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications

• Currently enrolled in the University of Arkansas, Fayetteville
• Comfortable entering classrooms during active sessions and providing in-the-moment support
• Reliable, punctual, and professional demeanor
• Strong communication and interpersonal skills
• Basic familiarity with computers and AV equipment is helpful, but not required
• Ability to learn and apply new technical knowledge quickly through training
• Must be able to navigate between buildings and classrooms during assigned shifts
• Available to commit to at least 1 opening shift per week

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.