Systems Administrator Associate

The Learning System Administrator, Associate, supports the applications that make up the University’s teaching and learning environment. As an associate, the Learning System Administrator is responsible for direct student and instructor support of digital learning tools. The associate conducts system testing and may assist with new tool implementations and system upgrades and helps create resources that support the use of learning systems

WHAT MAKES CETLOE A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Manage daily operations of learning systems.

• Ensure learning systems are functioning and available to customers.

• Advise management on policies and procedures for the use of learning systems.

• Use organizationally supported productivity tools to facilitate triage, tracking, management, reporting, and resolution of issues (i.e. Incident Management)

• Analyzes system issues. Makes recommendation on resolutions

• Follow established change management policies and practices.

• Ensure systems testing and user acceptance testing is completed.

• Communicate changes to learning systems to appropriate management.

• Create system documentation.

• Assist various other teams with development of end user resources

• Deliver system trainings

• Provide support for projects such as new system implementations, integrations, and upgrades.

• Advise management on the creation of project plans

• Serve as a resource on projects.

• Provide project status updates to management.

• Create draft communication plans

• Respond in a timely and professional manner to requests for information.

• Advise the Assistant Director, Digital Learning Environments, on trends and research related to new learning technologies.

• Engage with the higher education community and business partners.

• Research and recommend new technologies and strategies.

• Attend and present at professional conferences, webinars, and workshops.

• Plan and engage with the larger Center for Excellence in Teaching, Learning, and Online Education on research and grant opportunities.

• Read professional books, articles, newsfeeds, and blogs.

• Share new findings and insights with colleagues and stakeholders.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor., Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

Bachelor’s Degree and two years of related experience, or a combination of education and related experience., Bachelors in computer science or similar field. Masters, preferred.