IT Support Specialist, Associate

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on-demand, in-person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge in ServiceNow or similar ticketing systems, Windows and/or Mac-based experience. Experience working with Crestron and Q-SYS are highly desired., The scope of responsibilities for this position will include but is not limited to the following essential duties:

Technical Support

• Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams and other communication tools.
• Support resolution of Help Tickets for technology requests or incident reports.

Inventory Management

• Procurement and maintenance of products, supplies and inventory lists including surplus.

Customer Engagement and Technology Demonstration

• Provide equipment demonstrations of device and services including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces.
• Maintain customer and Vendor relationships.

Team Coordination

• Direct student and temporary employee support of IT/AV enabled spaces.

Operational Support and Additional Duties

• Perform other related duties as assigned.
• Some moderate to heavy lifting, as needed.
• Flexible and evening hours, as needed.
• Occasional travel to satellite campus, as needed., To be fully considered for this position, all candidates at the time of submission must submit the following documents that clearly provide proof of education and relevant experience.
• A complete and accurate GSU application
• Resume
• Three professional references. One must be a current or former supervisor., Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background CheckSuccessful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.

Do you have experience in Zoom?, Do you have a Bachelor’s degree?, Bachelor’s degree and one year of related experience; or a combination of education and related experience., * Strong customer service skills

• Proven communication and interpersonal skills.
• Efficiency in Microsoft Office Suite
• ServiceNow experience
• Experience in IT/AV enabled spaces
• Experience working in educational settings
• Experience providing technical support
• IT Infrastructure Library (ITIL) Foundation certification
• Excellent work ethic

4.04.0 out of 5 stars Newton, GA $43,100 - $51,800 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Career development plan
• Opportunities for advancement, * Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A flexible work environment that supports work-life balance.
• A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

• Opportunities for professional development and career advancement
• Access to cutting-edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values-respect, integrity, collaboration, and accountability-make it an employer of choice within the University System of Georgia., Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.